4 million envelopes from Inps to families to facilitate young people's access to work

On their return from holiday, 4 million families will receive an envelope from Inps with a QR code dedicated to four categories of young people: unemployed, unemployable, students and employed. Framing it, they will access a digital space with over 50 dedicated services that will accompany them in their orientation to the labour market.

This is one of the innovations illustrated by the president of the Inps, Gabriele Fava, in the multimedia interview on the newspaper, TV channel 246 (at 8pm and at midnight) and on the Sole 24 ore website: 'There is no social security sustainability without the inclusion of young people in the labour market,' he explains. 'The more young people we bring on board, guaranteeing them a professional future, the more taxpayers we will have. A pension education campaign in schools and universities is also about to start.

The Inps is not just pensions, pensions are there, they will always be there, it is much more, it provides welfare to about 52 million users through 470 social welfare and social security benefits. In the process of digitising services, a central role is being played by artificial intelligence, which will not replace people but serves to free up energy: 38 projects are under way, 23 of which are already operational. A significant part concerns virtual assistants specialised in different service areas, such as the digital pension advisor; others focus on the automation of repetitive processes, such as the sorting of Pec (5 million managed automatically), customer care tickets, and document analysis. Our strategy is to build an accessible, inclusive and proactive digital ecosystem in which every citizen can have quick and personalised answers. It is not just a technological change: it is a cultural shift towards generative welfare'. Among the most used services on the site are those linked to the daily lives of millions of people: the Fascicolo previdenziale, the Cedolino pensione, the Isee, the Adi, the Assegno unico per i figli, and the Naspi.

"Aiming at the inclusion of young people," adds Fava, "last December we launched the new Inps Mobile App downloaded by 2.4 million new users in the first 7 months of 2025, now used by 6 million users with over 36 million accesses to services. Isee, payment status, and contribution statement are the most used from mobile, with an increase compared to the same period in 2024 of 200%, 186%, and 78% respectively, followed by the outcome of the application for Naspi (46%) - whose procedure by December will be on the App-, and the single certification.

New things are also coming for companies: 'We have introduced the pre-Durc with which we warn companies in advance of critical issues, helping them to resolve them, and with the Corrective Decree Ter to the new Business Crisis Code we are moving from mere debt collectors to co-protagonists in the recovery process, through tax transactions that can provide for a settlement or instalments. There is a paradigm shift, the INPS will have an increasingly collaborative function. Helping companies in difficulty to overcome the crisis means maintaining the employment fabric, and if the company grows, taxpayers will also increase'.