Corporate leadership

Managers returning to the fold: does the past really offer a guarantee for the future?

Successful leaders must demonstrate growth and learning beyond past achievements

Roberto Mancini, commissario tecnico della nazionale italiana di calcio Imagoeconomica

4' min read

Translated by AI
Versione italiana

4' min read

Translated by AI
Versione italiana

In football, as in business, when things aren’t going to plan, the temptation to retrace one’s steps is strong. A manager who has already won trophies, a director who knows the environment, the people and the market: relying on a tried-and-tested figure can seem like the most natural shortcut when you need to quickly regain direction and results. Roberto Mancini’s return as manager of the national team, with his ‘debut’ scheduled for Friday 25 September in the match against Belgium in the group stage of the 2026–2027 UEFA Nations League, provides an opportunity to reflect on a phenomenon that extends far beyond the pitch: what happens when a leader returns to lead a team he has previously managed?

The parallel between sport and business is particularly interesting because both are contexts in which leadership decisions are made under pressure, with high expectations and results often used as the main yardstick for judgement. But choosing a leader also means deciding who will lead people, set priorities and shape the way an organisation works. This is the starting point for our reflection on so-called ‘returning managers’: how do businesses select, assess and retain their leaders? And when might the return of a manager be a strategic management decision rather than a gamble on past success? Football, with its media exposure and the speed with which it turns a victory or a defeat into a verdict on the manager, makes these dynamics particularly visible. In business, these dynamics play out in a less spectacular way, but they are no less significant for that. We discussed this with Allison Howell, CEO of Hogan Assessments.

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In football, it can happen that a successful manager is brought back after a previous spell that ended on a sour note. In a company, how risky is it to entrust a top-level position to a manager who has already achieved great results within the same organisation but who left it under problematic circumstances?

A return is neither positive nor risky in itself. The key question is whether the factors that led to the previous departure have genuinely changed. In the case of Roberto Mancini at the helm of the Italian national team, the issue is particularly interesting because his first spell in charge brought one of the greatest successes in recent Italian football – the 2021 European Championship – but it also ended in the disappointment of Italia failing to qualify for the 2022 World Cup and with a departure that sparked considerable debate and a degree of frustration. These memories do not simply disappear just because a leader returns.

What, then, should a board of directors consider before deciding on a ‘return’?

Boards of Directors should look beyond past successes: has the leader learnt from experience? Have relationships been rebuilt? Has the organisation evolved? If the underlying issues have not been resolved, a return may simply rekindle old tensions. The most successful comebacks occur when both the leader and the organisation view the second term as a new chapter, rather than as an attempt to relive the past.

What signs indicate whether a ‘second term’ represents a genuine opportunity for a fresh start or, on the contrary, an obstacle to changing what did not work in the past?

One of the most significant indicators is a leader’s ability to demonstrate that they have learnt from experience and know how to adapt, applying the lessons from past successes to a different environment, a different team and a different set of challenges. Effective leaders are able to reflect on past events, identify what worked and adjust what did not. If the narrative focuses primarily on restoring past glories, this can be a warning sign; conversely, successful second terms generally involve evolution, not repetition. Football offers examples of both outcomes. Luiz Felipe Scolari’s return as Brazil’s manager is often cited as a prime example – albeit a negative one. Felipe Scolari had led Brazil to World Cup victory in 2002, but when he returned to the dugout ahead of the 2014 World Cup, held on home soil, expectations were heavily influenced by past successes. Brazil’s historic 7–1 defeat by Germany in the semi-finals demonstrated that past successes do not automatically provide the answers to new challenges.

Giuseppe Marotta, president of Inter, summarised the role of someone leading an organisation as follows: ‘The president has two fundamental rights: to choose the people he works with and to establish the values upon which the club is built.’ What is your view on this approach?

Research into leadership strongly supports this approach. Leaders exert a profound influence on organisational culture, which is shaped both by the people who are selected and by the standards that are promoted and reinforced over time. At Hogan, we often say that leadership is fundamentally about building and maintaining high-performing teams. Individual talent is important, but long-term success depends on the ability to create an environment in which people understand expectations, share common values and are able to work effectively together. The ability to build the right team is often a more significant indicator of a leader’s effectiveness than any single achievement listed on their CV.

In companies, where should the CEO’s autonomy ideally end, and where should the governance of the Board of Directors or the owners take over?

Governance works best when responsibilities are clear. Boards of directors should set out the strategic direction, the organisation’s values and the standards against which leaders will be assessed. Within these boundaries, CEOs must have sufficient autonomy to make decisions and execute the strategy effectively; it is also important that expectations are not limited to financial results. The way in which results are achieved also matters, because a leader’s behaviour influences staff engagement, culture, the quality of decision-making processes and, ultimately, the organisation’s performance. Clearly defining expectations in terms of behaviour, values and leadership style helps to ensure alignment between short-term results and the organisation’s long-term health.

What mistakes do boards most often make when deciding whether to retain or replace a leader?

One of the most common mistakes made by boards of directors is to attribute the organisation’s performance entirely to a single individual. Leaders are important, but performance is influenced by numerous factors, including market conditions and the capabilities of the organisation and the team. Another frequent mistake is acting too hastily in response to pressure, without fully understanding whether the problem lies with leadership, strategy, execution or external factors. Effective governance requires resisting the temptation to confuse activity with action.

Final question: in football, the result makes the success or failure of a decision very clear, but it can also lead to a manager being judged solely on the basis of the most recent result. In business, the problem is perhaps even more insidious. How do you assess a leader when the results are positive but there are signs of deterioration within the team, the organisational culture or the quality of decision-making?

Financial results are lagging indicators: positive short-term financial performance can sometimes mask deeper-rooted problems which, over time, end up undermining performance. Various studies show, however, that organisational culture, employee engagement, team dynamics and the quality of leadership are leading indicators that can provide a better insight into future success or potential challenges. If a senior manager is delivering results whilst trust is waning, the quality of decision-making is deteriorating or talented people are leaving the organisation, boards of directors should take careful note. Sustainable leadership therefore requires striking a balance between both aspects. In the long term, the health of the organisation is inseparable from its performance: it is one of its key determinants.

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