AI-supported integrated finance offers efficiencies to companies
From utilities to insurance companies and car manufacturers, artificial intelligence-enhanced embedded finance also enables non-financial companies to improve efficiency and customer relations
The utility can anticipate an abnormal bill, propose a customised instalment plan, and choose the most efficient payment method directly within the app. In the insurance world, the parametric policy is activated with the event, based on the actual risk, and the indemnity is triggered automatically. The car manufacturer covers the entire life cycle of the car, from maintenance to payment to the workshop in the event of a breakdown, with automatic reconciliation of VAT, spare parts and labour.
These are some of the efficiencies that embedded finance can produce even for non-financial companies, with integration within processes enhanced by artificial intelligence. The key step today is no longer just to connect financial services to a platform, but to transform payments into an 'orchestrated' process, capable of real-time decision-making thanks to data and AI.
The interesting point is that it is not only banks and fintechs that stand to gain, but mainly non-financial companies: retailers, utilities, mobility, distributed insurance, digital platforms. "The future belongs to companies that think beyond their own sector," emphasises the whitepaper by Fabrick, an operator active in open and embedded finance, dedicated to service evolution.
The report shows how AI has the power to transform processes in the financial sector by adding concrete value to 'integrated finance' with quantifiable impacts: 'Payments and financial services become intelligent and orchestrated processes, with measurable impacts on efficiency and costs', thanks to a 5-10% increase in authorisation rates, a reduction of up to 20% in acquiring costs, and a reduction of up to 80% in manual reconciliation activities in the back office.
The starting context is an apparent paradox: the digital customer journey runs, but financial flows often remain rigid. In complex digital contexts, 'first attempt' failure rates can be as high as 10-15% of transactions, with direct effects on conversion, customer service and collection times.


