Transport

Flight chaos in northern Italy. Enav: connectivity problem guaranteed by Tim. The reply: extraneous to the facts

The fault was resolved shortly before midnight on Saturday: flights returned to normal. Transport Minister Salvini is following the development of the situation. Codacons has filed a complaint with the public prosecutor's office for inconvenience to travellers

by Rome Editorial Staff

L’immagine da Flight Radar

4' min read

4' min read

A Saturday of passion for flights in north-western Italy. Air traffic in Lombardy, Piedmont and Liguria came to a virtual standstill for several hours, with airports in the area forced to close their airspace due to a fault in the Area Control Centre, the structure that oversees the movement of aircraft at altitude via radar. According to Enav, which confirmed shortly before midnight that the situation had returned to normal, the cause was a problem with the data connectivity provided by Tim.

Enav: connectivity problem guaranteed by Tim

"Yesterday evening there was a malfunction in the radar data transmission system at the Area Control Centre in Milan, which is responsible for air traffic management over northwest Italy. The problem affected the connectivity that allows radar data to flow to the operations room and which is guaranteed by an external telecommunications provider, namely Tim. The breakdown affected both the main connection and the backup connection of the Enet operational network, which redundantly links all of Enav's sites,' said the body that controls air traffic and which, as mentioned, had announced on Saturday night that the breakdown had been resolved, as confirmed later by the Minister of Infrastructure and Transport, Matteo Salvini, 'who has been closely monitoring the development of the situation and is in constant contact with all those involved, starting with Enav.

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Tim's reply

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Tim's reply was not long in coming. "While taking note of Enav's press release, Tim points out that data transmission is guaranteed by redundant systems so that if one channel fails, another backup channel is activated. The Group confirms that it has been constantly operating to monitor the situation and guarantee the levels of reliability required by the system both for the component under its own contractual responsibility and in support of Enav," the Tlc group underlines. "Finally, noting that the operation of the radar depends on different systems referable to different operators," the note continues, "and on the basis of the information in our possession, Tim considers itself extraneous to the facts. We trust that the analyses underway will establish the chain of responsibility, also with a view to ensuring that the incident cannot be repeated".

Regular flights in the morning

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The problems seem, therefore, to have returned. This morning, flights are regular both at Orio al Serio and at the Milan airports of Linate and Malpensa. At Orio yesterday, 17 departing flights were cancelled while others left late when the problem was solved, while 16 arriving flights were diverted to other airports. About ten flights were instead cancelled at Milan airports.

Radar failure stopped 320 flights, Enac investigation into causes

In the meantime, Enac has turned on a spotlight: 'Yesterday we worked to restore the system in conjunction with Enav to guarantee the protection of passengers, and now the investigation is underway to understand the origins of the breakdown and implement actions to prevent a recurrence of the problem,' the body's president, Pierluigi Di Palma, told Ansa, speaking of the breakdown that last night led to the blocking of some 320 planes taking off or landing at airports in north-west Italy. Enac, he added, 'has a supervisory role over Enav'.

The failure of the radar centre managing the north-west area

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But what happened in the skies on Saturday night? According to the Lombardy Airports Association, a radar that manages the Acc (Area Control Centre) of the entire north-western area of the Peninsula from Lombardy's capital city went haywire, blocking departing and arriving flights at major airports, starting with Orio al Serio and Linate. After an attempt to restart the system, around 10.15 p.m. on Saturday, there were new slowdowns due to the instability of the data transmission network caused by the breakdown in the radar centre. Numerous cancellations, delays and routes diverted to other airports.

Codacons announces a complaint

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On the issue of flight chaos, Codacons has announced a complaint to the Milan Public Prosecutor's Office for possible interruption of a public service, due to the flight chaos that yesterday affected several airports in northern Italy due to a technical failure of the radars. "What happened in the past few hours represents a very serious episode that has brought the air transport sector to its knees, involving thousands and thousands of passengers - denounces the association -. An even more serious disruption because it occurs in the summer period, when Italians' departures for holidays and leisure trips increase".

The right to reimbursement and assistance: what are the boundaries

As for possible refunds, it is the air transport company RimborsoAlVolo that clarifies the scope for passengers involved in the air disruptions related to the radar centre failure. According to the company, passengers are entitled to refunds and assistance, as provided for by EC Regulation 261/2004. Even in exceptional circumstances such as the one recorded yesterday, if the flight is cancelled or suffers a long delay, the airline is obliged to guarantee passengers assistance in the form of meals and beverages in relation to the duration of the wait, hotel accommodation if one or more overnight stays are necessary, transfer from the airport to the place of accommodation and vice versa, two telephone calls or messages via telex, fax or e-mail.

If the assistance is not guaranteed and the passenger has had to pay for meals, drinks, taxis or hotels, the airline must reimburse the expenses incurred, provided they are reasonable and appropriate: to this end, it is a good idea to keep all receipts certifying such expenses, preferably named ones, especially for taxis. "Compensation of up to EUR 600 per passenger is not envisaged: since it is a case of force majeure, the delay or cancellation of the flight is not the airline's responsibility," clarifies Kathrin Cois, the company's managing director.

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