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Alexa+ arrives in Italia today. How the new generative voice Ai works

The Seattle-based company brings the generative version of the voice assistant to our country. Here's how to try it out and the main functions

by Luca Salvioli

3' min read

Translated by AI
Versione italiana

3' min read

Translated by AI
Versione italiana

Alexa+ arrives in Italia. As of today, anyone who buys an Echo device, i.e. Amazon speakers, will find the new generative version of artificial intelligence integrated. Which thus moves from rigid commands and keywords to a more conversational and contextual version. And the ability to directly conclude actions. Those who already have an Amazon speaker can sign up for early access from amazon.it/nuovalexa and wait for activation. The expansion of the service will therefore be gradual.

In terms of devices, the only ones that are not compatible belong to the first generation, which is no longer on sale. For now, the service is free, then it will remain so for Prime users only, or it will have to be paid 23 euros per month (taking into account that Prime costs 50 euros per year, Amazon's desire to add a subscription reason is quite evident).

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With today, therefore, the voice assistant capable of responding to voice input but in a static manner also introduces generative elements. In the era of chatbots such as ChatGPT to which we are now accustomed, capable of understanding context, having memory and real dialogue, this is a technological update that brings the voice command experience into this new paradigm. Not only that, Alexa introduces agent elements, thus carrying out tasks autonomously. On this aspect, the ecosystem will be decisive.

"We are working on integrating third-party services, such as news, recipes and radio, and are finalising new partnerships. On-demand services will also arrive soon: ProntoPro for finding an electrician at home, Treatwell for hairdressers, WeTaxi for travel and Tripadvisor for travel and reviews. The first will be TheFork, which will be the first partner to be integrated in the coming weeks to book restaurants,' explains Giacomo Costantini, head of Alexa in Italia.

How does Alexa+ work?

Alexa+ is not a new LLM. It is based on Amazon Bedrock, the cloud infrastructure that allows orchestrating different language models instead of using just one. In practice, it combines proprietary models such as Amazon Nova with external models such as Anthropic's Claude, in which Amazon is one of the first investors, each time choosing the one best suited to the task.

These LLMs do not just generate responses, but can plan and execute actions by connecting to services and devices via APIs, as in the case of TheFork. But the scope is broader. In a series of demos during the presentation event, we saw the possibility of sending documents to Alexa+ via email, and then querying it verbally while keeping the memory (How much are the condominium expenses? Can I get a reminder when the next instalment is due?). Or what time a dinner is and how we agreed in the division of labour on what to bring by email. And then get the recipe, or place a purchase order by dictating to Amazon.

Alexa+ allows for broader interaction in conversational language to turn on lights, start the little robot that mops the floors, make coffee. Obviously with compatible devices. The same goes for music requests to Amazon Music, or starting a film with Prime Video with pointed questions: who wrote the soundtrack?

More natural conversations

Alexa+ enables conversations in a more natural language than traditional Alexa. And it changes the role of the activation word 'Alexa' to work. It only needs to be said on the first activation, then the dialogue continues naturally without having to repeat 'Alexa' for every question or activation. Unless there is a long pause, or the action is fully completed. Or another person intervenes, but again it depends on the context.

Profile management becomes important, which the user must do either from the app or from the monitor in Echo models that have one. This is because Alexa+ then keeps track of individual member preferences (songs, allergies, things like that). The timbre of the voice has changed and is more adaptable to the tone of the conversation.

Now also via browser

Amazon's idea is to decouple Alexa+ from a single product. Rather it follows the user through their day. At the device level it is integrated in Echo speakers, or the Fire TV but also the Alexa app on the smartphone. Michele Butti, vp Alexa International, states that: "In 76 per cent of cases interaction with Alexa + generates actions that others cannot do, I'm thinking of home automation, making playlists and playing them, reserving a table. And in a very few weeks Alexa+ will also be available via browser'.

This, then, will add text input to voice input, in an experience that Amazon wants to be as seamless as possible. According to Reuters, Amazon is also thinking of a smartphone dedicated to Alexa+, which would go beyond the app paradigm and aim for a total Ai experience, even as an interface. But to date this is only a rumour.

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