Industry

Amazon attracts SMEs: logistics and training to export

n showcase. In the made in Italy section, the excellences of the territory: 200 are from Veneto, about thirty from Friuli. From food to fashion they reach distant markets

by Barbara Ganz

Il servizio. Amazon mette in campo anche strumenti di formazione per accompagnare a vendere online: si impara così a mettere a punto un catalogo completo

4' min read

4' min read

More and more companies, including small and very small ones, are choosing Amazon to sell their products.

With more than 200 realities, Veneto is the fifth Italian region for presence within the Made in Italy showcase, which in total hosts more than 30 thousand typical local products. Of these, more than 35% belong to the Fashion category, and more than 20% to the Home category, and overall more than 50% export their products, reaching international customers. There are also many excellences from Friuli and Venezia Giulia: the regional route dedicated to Friuli-Venezia Giulia hosts more than 3,500 typical local products from 30 companies, of which about 80% belong to the Home category, about 5% to the Food category and about 5% to the Fashion category.

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"The platform has been working with Italy for 15 years," explains Ilaria Zanelotti, Director of Sales Partner Services for Amazon.it. "We started out with an absolute minority of sellers, and today 60 per cent of the units sold are third parties, including SMEs, which we encourage to become increasingly digital. The first advantage is immediate: "Compared to traditional e-commerce, via your own site, the traffic volumes are much higher, and without having to incur significant expenses or investments. What we do is let brands emerge and let their products become visible'.

This is why Amazon also provides training tools to help people sell online: they learn how to put together a complete catalogue, how to accompany images with videos that better represent what is on offer: 'If necessary, we also offer to manage logistics, which clearly must meet criteria of reliability and also timeliness. By 2022, we have invested 8 billion in services, training for SMEs and logistics,' Zanelotti adds.

Thanks to the partnership with the Milan Polytechnic, the tools for small businesses are being refined and multiplied: 'If you want, you just have to download the content that we make available for free, selecting the topic of your choice. Each company can operate independently by creating its own account and simply start selling. In other cases, sellers can also ask for a direct, more targeted contact, in which case they are contacted in order to put together an effective strategy. When trading starts, the cost is proportional to sales, and therefore predictable'.

A frequent mistake in small organisations is to leave functions such as e-commerce to those who already have other tasks: 'It happens in SMEs, especially at the beginning, and the risk is obviously to neglect certain aspects. In reality, we proceed step by step: it is true that at the beginning there is no need to provide for a specific figure and it would probably not even be possible, but we have seen cases in which it came natural to add a person on staff dedicated to this function who was already showing potential'. A total of 21,000 Italian companies sell on Amazon: more than half export abroad.

In recent days, on the sidelines of the Made in Italy Days - a week of special and exclusive offers dedicated to Made in Italy products and aimed at customers of Amazon's online shops in the United Arab Emirates, France, Germany, Japan, the United Kingdom, the United States and Spain, in addition to Italy - a Memorandum of Understanding was signed between the Ministry of Foreign Affairs and International Cooperation the Ministry of Enterprise and Made in Italy, the Ministry of Agriculture, Food Sovereignty and Forestry the same and Amazon to promote and protect the authenticity of Made in Italy products, combating counterfeiting phenomena to the detriment of Italian companies and consumers.

The Memorandum of Understanding provides for close cooperation between the parties to raise awareness among companies and consumers on the risks of counterfeiting and the available protection tools, as well as joint training and support initiatives for Italian SMEs for internationalisation through the e-commerce channel.

Among the success stories is that of Lucchetta 1953, a company based in Bassano del Grappa: 'Our story begins in 1953, when Stefano Lucchetta, the owner's grandfather, decided to create gold jewellery, following the Italian goldsmith tradition. Over the years, the company has expanded through industry events, trade fairs and wholesalers. In the 1970s, we moved from Italy to northern Europe, and then entered the United States, Canada and Australia in the 1980s. The 2000s saw us as protagonists of the digital revolution, with our arrival online and then on Amazon,' says Licia Chiminazzo, Sales Manager. "We joined Amazon in 2016, with the brand Forme di Lucchetta, opening up to the Made in Italy storefronts of Italy, France, Germany, Spain and the UK. After success in European sales, we also entered the US and Canada in 2021. Since then, the digital channel has been an integral part of our business strategy. In 2023, between Europe and the US, we sold more than 8,000 references on Amazon and recorded export growth of 70 per cent compared to the previous 2022".

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