Amazon's returns revolution: 14 days to change your mind
Amazon is revolutionising its returns policy: the return period for consumer electronics products is being extended from 30 to 14 days. The new rule comes into force on 25 March 2024 and also affects the Italian market
2' min read
2' min read
Revolution announced by Amazon. The Seattle-based eCommerce giant has in fact decided to shorten the return period for products that go to return. It is reduced from the current 30 days to 14 days for consumer electronics products (such as smartphones, for instance).
A move, that of the world's fifth largest company by capitalisation, which represents a clear change of course. Not least because Amazon has always been a pioneer of long-term returns: 30 days to return an item free of charge, provided certain basic conditions are met (i.e. that the item is as good as new).
The new returns policy will come into force on 25 March 2024 and will also affect the Italian market. And it will effectively put an end to a number of practices widely used by some users.
When we refer to electronic and multimedia products, we are referring to a vast universe of devices. And so this change will affect a range of very popular items in the Amazon catalogue, such as smartphones, headsets, headphones, tablets and laptops.
Amazon also provided important details on how the new policy will apply regardless of shipping channel. The new return period will be automatically displayed on the purchase page of each product, providing users with constant information about it.
