Logistics

Artificial intelligence, for more than 40% of companies it is needed in logistics (and 50% already use it)

Boston Consulting Group survey of more than 180 logistics service companies worldwide

23 April 2026

2' min read

Translated by AI

Versione italiana

Key points

The figure: increased productivity and improvements in goods tracking
The words of the founders of Artificial Intelligence Explained Simple
Scheduled event

2' min read

Translated by AI

Versione italiana

Logistics calls upon artificial intelligence through applications ranging from optimisation algorithms for transport planning to predictive analysis for demand forecasting.

These are the findings of the survey conducted in January 2026 by the Boston Consulting Group of more than 180 leading companies and their customers in Europe, North America, Asia and the Middle East, where EI is increasingly seen as a productivity lever.

The figure: increased productivity and improvements in goods tracking

More than 40% of companies expect logistics service providers to offer solutions based on artificial intelligence. A tool they see as the main cause for increased productivity: almost 80 per cent of respondents mention cost reduction and increased efficiency as the main reasons for its adoption among the positive effects.

The beating heart of this transformation is transport planning and execution, an area where Ia has already reached 64% adoption among logistics service providers, according to the Boston Consulting Group survey.

At the same time, around 50 per cent of the companies surveyed have already implemented dedicated tracking and tracing and visibility technology solutions, thanks to which it is possible to automatically detect certain aspects such as defects in packaging, verify that the delivery location is exactly as planned and prevent sorting errors before the goods even leave the warehouse.

The words of the founders of Artificial Intelligence Explained Simple

'Artificial intelligence is marking a paradigm shift in logistics,' are the words of Giacinto Fiore and Pasquale Viscanti, founders of Intelligenza Artificiale Spiegata Semplice, the largest Italian community on the subject. 'It is no longer just a support tool, but a real strategic engine that enables companies to radically rethink processes, distribution networks and operating models. Whoever integrates AI today into transport planning and execution not only reduces costs and inefficiencies, but also acquires a concrete competitive advantage in terms of speed, precision and quality of service'.

The scheduled event

And then there is the double appointment on 19 and 20 May AI WEEK, to be held in Milan at the Fiera di Rho, which is one of the leading international events for managers, entrepreneurs, professionals and innovators interested in the future.

This year's event sees the partnership of Arsenalia, an independent Italian company that accompanies organisations on their growth paths, integrating precisely AI-driven technologies to optimise processes and enable new business models.

"What we see every day working with our industrial customers goes far beyond logistics," explains Gianluigi Alberici, senior partner at Arsenalia, "our Digital Manufacturing practice is the fastest growing area, because AI applied to the physical world - robotics, computer vision, predictive maintenance - is literally exploding.