Banks and financial products

Budget sickness, new allegations of commercial pressure on sales networks

Bper, Findomestic and the Abruzzo area of Intesa Sanpaolo, the institutions that came under the lens. The position of the banking unions

by Vitaliano D'Angerio

(Adobe Stock)

3' min read

Translated by AI
Versione italiana

3' min read

Translated by AI
Versione italiana

"Nothing has changed. On the contrary, the situation has worsened in some cases'. This was the lapidary comment of Lando Sileoni, national secretary of the Fabi banking union, at the recent hearing before the parliamentary committee of enquiry on the banking system on the subject of commercial pressure. A practice that continues, as shown by the frequent communiqués of the unions.

The Bper case

'Deterioration of the working climate': this is what was pointed out in the joint trade union communiqué at the end of September at the meeting with the company of the representatives of the commercial policy committee. The theme is always the same: excessive pressure. "In the March-September period alone, 196 reports were recorded,' the document emphasises. 'This number, as the company itself admits, is higher than the number of reports received by other banks, but for us it is only the tip of the iceberg. The reports (Bper had 19,144 employees at the end of September, without Popolare Sondrio) to the commission are fundamental, the unions explain, 'to bring out the unease'.

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On the table in the discussion, among others, was the pressure to sell policies: 'The company made it clear that it is careful to comply with all the rules on the sale of insurance products in conjunction with the granting of loans, and that the maximum transparency on the matter is demonstrated by the publication of the guidelines on the bank's website,' reads the statement. 'We argued that the reality is quite different, that very often illegitimate pressures are put on colleagues to encourage them to act in a manner that does not comply with the regulations, and that these situations occur regularly throughout Italy.

The workers' representatives also stigmatise the "budget targets that grow exponentially every year, responding more to the desire for indefinite growth in profits than to the realities of the various territories, contributing decisively to aggravating the amount and level of commercial pressure".

The consequence of all this? 'We believe that work-related stress should be considered to all intents and purposes a risk factor for the occurrence of occupational diseases'.

'On 28 November, we will meet the company again,' recalled Antonio Continolo, Uilca representative in Bper and member of the commercial policy committee, 'and take stock of the reports of commercial pressure. Between March and September, as indicated in the communiqué, there were 196. From the end of September to date, another 80 have arrived'.

Bper was asked to comment on the situation but the institution declined.

The climate in Findomestic

There is also a tense situation at Findomestic Banca (Bnp Paribas group). In a joint communiqué of 3 November, the banking unions reported that 'in recent months there has been a clear increase in pressure throughout the company: pressures that in the direct channel have objectively exceeded the limit. Objectives are becoming more and more challenging, often disconnected from the daily reality that people have to face'. The effects of this situation? "The result is an environment where disorientation, frustration and a progressive emotional detachment from one's work reign". Few reports. 'Few people report to the commercial policy committee for fear of retaliation,' says Simone Piuri, First Cisl secretary at Findomestic Banca as well as one of the members of the committee. 'They report the pressures to us privately or, I understand, they are talking about it with the company doctor.

Findomestic's response: 'The issue of commercial policies is an issue that exists in all banks, and Findomestic was one of the few to have dealt with it by implementing, with an internal union agreement, the national agreement on commercial policies'. It is then added that 'at the moment, no specific reports have been received on this issue, but this does not mean that Findomestic does not take into the utmost consideration all critical elements, including those identified by the trade union representatives in their valuable work'.

Intesa Sanpaolo in Abruzzo

Tense atmosphere in Abruzzo for Intesa Sanpaolo. On 30 October, the area's quarterly meeting with the regional management took place in Chieti. Well, the same grievances that emerged in the summer in other areas of Italy came to light. 'Already in the summer quarterly meeting,' the communiqué explained, 'the trade unions had denounced a worsening of the company climate and strong commercial pressures, with the misinterpretation of the concept of chorality in the Pvr (Variable Result Bonus) 2025. The 'managerial chorality' is one of the indicators (Kpi) of the incentive system. "The concept of chorality," the Fisac CGIL informed, "has received a forced interpretation by the company. In Abruzzo, they raised the issue again because they recently met with the regional leadership. However, the issue persists and is general, not only in Abruzzo'. Intesa Sanpaolo, when questioned, preferred not to comment.

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