Belgium

Bnp Paribas Fortis announces 1,000 job cuts in AI

Belgian bank aims to digitise services and automate tasks, reducing staff numbers but continuing to invest in new hires

1 June 2026

1' min read

Translated by AI

Versione italiana

1' min read

Translated by AI

Versione italiana

Over the next few years, Bnp Paribas Fortis, the leading Belgian bank, wants to eliminate 1,000 jobs in favour of artificial intelligence and the digitisation of its services.

This is outlined in the new strategic plan 2026-2028, which was presented to investors today, according to the Belgian news agency.

The recently launched customer interaction chatbot is expected to handle 7 million calls per year by 2028.

This should avoid the replacement of 180 call centre employees, according to CEO Michael Anseeuw.

Artificial intelligence can also be used to fulfil legal requirements for customer identification.

Every year, around 500 people leave BNP Paribas Fortis, either voluntarily or through retirement.

These positions will not be automatically filled, as some related tasks are expected to be automated through AI solutions. However,the bank still intends to invest in human capital and will continue to hire between 300 and 400 people each year.

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Bnp Paribas Fortis announces 1,000 job cuts in AI

Belgian bank aims to digitise services and automate tasks, reducing staff numbers but continuing to invest in new hires

Brand connect

I prossimi eventi

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