Scenarios

Boomers and Gen Z in the ‘age-less’ era are turning stereotypes on their head

Identity cards are increasingly failing to reflect lifestyles and behaviours: according to Hearts United-Doxa, 62 per cent of those aged 65 and over feel much younger, prompting brands to rethink consumer categories

Credits: Campagna «Joy Ride» di Amazon

4' min read

Translated by AI
Versione italiana

4' min read

Translated by AI
Versione italiana

The phone rings. It’s the children wanting to know how their elderly parents are getting on. But they don’t answer because they’re busy with other things. After all, in this day and age, the over-70s are laughing, raising a glass, going out and partying. Far from being elderly people in need of care. This is the message behind the new campaign by Levande, one of Australia’s leading providers of residential care homes for the over-65s. It is a giant organisation with nearly 60 facilities catering for over 10,000 residents. The newly launched positioning overturns the traditional vocabulary for older people: not decline, care and slowing down, but freedom, independence, friendship and adventure. A strategy reported by the local press and shared on social media. As a result, the brand’s profile has soared. But beware, this isn’t just a publicity stunt: behind it lies a market that is becoming increasingly attractive even to big business.

The sector residential care home sector for the elderly in Australia alone is worth 5.33 billion dollars. Oxford Economics has also shone a spotlight on the phenomenon, pointing to ageing of the population and the wealth accumulated by older generations as the two key and closely interrelated dynamics.

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From Australia to the United States: the setting changes, but the script remains the same. Danny Trejo is 82 years old, but clearly nobody has told him so. The Machete actor and familiar face on the big screen continues to ride his motorbike, lift weights and run his restaurants. In August, he became the face of ‘ko boomer’, the new campaign by Aspercreme, an American brand of products for muscle and joint pain from Sanofi Healthcare. The title playfully subverts the well-known expression ‘ok boomer’ to debunk the caricature of the slow, out-of-touch elderly person. The aim is to rewrite the narrative with people who continue to work, train and travel. Sixty years old and not feeling a day over it. In fact, not even wanting to talk about it as one might expect.

In England, the fledgling health insurance start-up Lateral has chosen the ‘ageless over 60s’ as the faces of its first national campaign. Posters in stations and on the streets across Britain are doing away with the stereotypical portrayal of older people as slow, grey-haired and bored. Instead, they feature dynamic and independent older people.

Segmentations banned

Old at thirty, young at seventy. The paradox of age is shaking up the consumer landscape and leaving brands confused in the marketplace. Because our ID cards say less and less about who we are and how we consume. 62 per cent of those aged over 65 feel younger than their actual age, whilst as early as the age of thirty, there is a growing awareness of the passing of time. 31 per cent of Italians favour brands capable of evolving in line with the needs of different stages of life, 29 per cent favour those in tune with the way we live today, and 22 per cent favour those that know how to innovate without overcomplicating things. This is confirmed by research from Hearts United, a new global media agency formed from the merger of the two networks Hearts & Science and Mediahub – part of Omnicom Media – and carried out by Doxa on a representative sample of 2,000 Italians.

The photograph shows how the years we have lived and those we perceive are telling an increasingly different story. ‘Previously, generations served as predictive models, focusing on a specific target. Now we are witnessing a new phenomenon driven by the frenzy of the times, by emotional overload of technology and by new life expectations’, says Emanuele Giraldi, Managing Director of Hearts United Italia. Nothing is quite as it seems, one might say. ‘In the past, young people were recognisable because they tended to break rules and conventions, whilst older people opted for tradition. Today, older age groups lead hyperactive lives, whilst young people are beginning to set aside bad habits to preserve themselves for later life. Thus, ‘young’ and ‘old’ no longer automatically correspond to innovation and conservation, or rupture and continuity. It is the subjective perception of time and one’s own age that becomes decisive: mature people experiment, change their habits and adopt new codes, whilst young people may seek stability, ritual and protection’, explains Giraldi.

The Ageless Generation

Goodbye to generational marketing. After all, if age no longer matters, we need to rethinkthe language used in relation to products. Fast Company also wrote about this a few days ago in a feature with a very telling title: ‘Welcome to the ageless generation’, that is, the generation without age.

“In America, the over-50s account for 70 per cent of disposable income, yet only 10 per cent of marketing campaigns are aimed at them. Marketers continue to harbour a misconception about age and risk missing out on one of the biggest commercial opportunities,” writes Andrew Graff. Someone had already realised this. At Christmas three years ago, Amazon decided to air ‘Joy Ride’. Three elderly women are sitting on a bench watching children and teenagers sledging down a snow-covered hill. One of the three opens the Amazon app and orders some padded cushions. The next day, they arrange them on the sledges and set off down the snowy slope themselves. A manifesto of the ageless movement that is now resonating far and wide.

But if actual age does not reflect perceived age, the whole of traditional marketing is in crisis. ‘Today, companies and agencies are caught up in a perpetual whirlwind. Two approaches are emerging amongst brands: the ‘zeitgeist’ brands, which seek to embody the spirit of the present, and the ‘evergreen’ brands, which focus on remaining relevant across different generations. We are movingbeyond generational norms, moving past the now-obsolete variables based on demographic factors and increasing the use of behavioural observatories’, says Giraldi. The call is directed at marketers: we need to interpret the times using new measurement systems, banishing the compasses of the past that are already disorienting us in the present. Because now more than ever, age is no longer a shortcut to defining who we are.

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