Artificial Intelligence

ChatGPT ko: what happened, why we felt lost and what's energy got to do with it

Blackout of a few hours for OpenAI's product. The company confirmed the disruption but gave no details

by Biagio Simonetta

FILE PHOTO: OpenAI logo is seen in this illustration created on May 20, 2024. REUTERS/Dado Ruvic/Illustration/File Photo

3' min read

3' min read

What's up with ChatGPT? Many wondered when OpenAI's popular chatbot, a faithful friend always full of advice, stopped responding to user requests, offering the classic 'something is wrong'. Overcrowded servers, power shortage, bugs in the software? Hard to give an answer.

From Mission Bay, a famous neighbourhood in San Francisco where OpenAI is now based, they confirmed the disruption. The company spoke of high errors and strong latencies, experienced by thousands of users around the world. A service disruption that began around 8.30 a.m. (Italian time) and lasted for most of the day. After hours of investigation, OpenAI identified the cause of the problem around 3pm and began implementing mitigation.

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At 6.23 p.m., the latest update reports an ongoing recovery on ChatGPT and API, but also explains that full recovery may still take time.

It has not been explained what triggered the global blackout. Not least because the company replied to the American media that it had no further information to add other than that given on the official page where the timeline of operations was listed. The doubt remains, therefore.

AI unsustainable

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Clearly, the hypothesis of machine overload quickly came to the fore. That is, too many simultaneous requests that could have knocked out OpenAI's very powerful servers, on which Nvidia's unreachable chips run. Moreover, the words of Sam Altman himself, who said at a recent forum in Davos that the Achilles' heel of artificial intelligence is its energy consumption, still resonate.

Artificial intelligence has not only changed the Internet, but also the consumption behind the great Internet: every small question we ask an AI-based chatbot (such as ChatGPT) consumes on average 15 to 20 times more energy than the usual search made on an engine such as Google Search. And one of the most recent estimates, made by the Vrije Universiteit in Amsterdam, claims that by 2027 the entire AI industry could consume between 85 and 134 Terawatt-hours per year. While a study published in Medium found, among other things, that OpenAI's GPT-4 training used up to 62,000 megawatt hours, equivalent to the energy needs of 1,000 US households over 5-6 years.

This is the state of affairs. Whether it was excessive consumption that knocked out the world's most widely used chatbot will probably be clarified by the company in the coming hours. Or maybe not.

The Day the Machines Silenced

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The blackout did, however, give a real taste of how dependence on chatbots is beginning to be a factor. And come to think of it, in a futuristic film that tries to tell the story of a new apocalypse, in the dimension of a world increasingly run by artificial intelligence, perhaps the AI blackout will be the real plot. Perhaps a global, synchronised, irreversible blackout. Of unknown origin.

OpenAI, Google DeepMind, Anthropic, Baidu, all LLM models - from the most sophisticated to embedded in home devices - crashing. And the AIs that have become an integral part of our daily lives (answering messages, planning agendas, writing code, managing sensitive data and guiding diagnostics in hospitals) are no longer able to help us.

Without them, billions of people feel lost. Social media become bubbles of panic, fake news and paranoia. Scenes from an American film, in short. Or at least one hopes.

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