Council of State

Commuter disruption: no to the one million fine for Trenitalia

In the Palazzo Spada case, the ruling by which the Regional Administrative Court had annulled the ‘fine’ imposed by the AGCM for unfair commercial practices has been overturned

by Patrizia Maciocchi

FRECCIAROSSA

FRECCIA ROSSA 

TRENO TRENI TRENITALIA FERROVIE DELLO STATO ALTA VELOCITA' IMAGOECONOMICA

3' min read

Translated by AI
Versione italiana

3' min read

Translated by AI
Versione italiana

The hardships enduredby commuters returning from the 2021 Christmas holidays on the Rome–Naples route were limited in duration and linked to the Covid emergency.These exceptional circumstances made it necessary to balance mobility needs with the requirements to contain the spread of the virus, forcing operators in the sector to continuously readjust transport services, inevitablyinfluenced by external factors beyond the control of independent business decisions.

Localised disruption linked to the Covid emergency

The Council of State’s ruling is based on these grounds, confirming the correctness of the verdict by which the Lazio Regional Administrative Court had ruled that the fine of 1 million euros imposed by the Competition Authority on Trenitalia ‘for inadequate management of commuter traffic on the Rome–Naples–Caserta route’.

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The proceedings relate to the period January–February 2021. The objections raised by the Antitrust Authority, the judges at Palazzo Spada write, ‘do not reveal any flaws in the contested judgment (of the Lazio Regional Administrative Court), which correctly held that the conditions for imposing the penalty were not met’. The Council of State, in dismissing the appeal lodged by the AGCM, confirmed the annulment ordered at first instance of the penalty imposed by the Authority in August 2021 on Trenitalia, which was accused of an unfair commercial practice for ‘failing to provide, during January and February 2021, on the Rome–Naples route, a sufficient number of seats to meet the demand of commuters holding season tickets’.

The ruling of the Lazio Regional Administrative Court

 At first instance, the Regional Administrative Court had upheld Trenitalia’s appeal, finding that ‘the contractual terms of the season ticket complied with the regulations laid down by the Transport Regulatory Authority – as the Council of State itself sets out in its judgment – that the ratio of available seats to the number of season tickets was in any case sufficient to meet foreseeable demand, and that the sole incident that had been conclusively established, which occurred on 8 January 2021, was not sufficient to constitute an unfair commercial practice”.

According to the administrative judges, ‘the Regional Administrative Court correctly held that the overall content of the contested measure does not reveal sufficient evidence to demonstrate conduct on the part of the professional characterised by that degree of offensiveness required to constitute an unfair commercial practice’. The account suggesting that some season ticket holders at the time had difficulty making or amending bookings “does not appear sufficient to demonstrate that the company had acted in a manner contrary to the principle of professional diligence. It must, in fact, be borne in mind that the events took place within a limited and entirely exceptional timeframe, characterised by the restrictions imposed by the public health emergency. In this scenario, the natural balancing act between mobility needs and the obligation to contain the spread of the virus required operators in the sector to continually adapt their transport services, which were inevitably influenced by external factors beyond the control of independent business decisions’.

The Competition Authority’s objections

At the time, AGCOM had in fact reduced the fine, in view of the losses incurred by Trenitalia in 2020. According to the Authority, based on findings from its own investigations and inspections at Roma Termini station, numerous passengers had been unable to board trains on the line despite seats not being occupied and/or reserved for ‘checkerboard’ seating. Trenitalia was accused of failing to manage and plan adequately its services on one of the routes most affected by commuter traffic – namely the Rome–Naples/Caserta line – following the resumption of work after the end-of-year break. The Authority deemed this to be an unfair commercial practice in breach of Article 20 of the Consumer Code, ‘contrary to professional diligence and likely to significantly distort the consumer’s economic behaviour’.

The fine was imposed because Trenitalia had allegedly failed to provide a transport capacity sufficient to meet the demand of commuters to whom it had sold season tickets. Nor had it provided any further information or measures relating to the booking system to offer an adequate transport service to that specific category of travellers, thereby limiting the foreseeable inconvenience they would face, despite having all the data necessary to assess the travel demand from its commuter customers. The administrative judges, both at first instance and on appeal, took a different view.

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