Digital Economy

The algorithm that knows us better than our portfolio

What will happen if ChatGpt also decides to become a specialised shopping assistant?

(Adobe Stock)

3' min read

3' min read

 

One of the masterpiece films that helped make Charlie Chaplin an icon is undoubtedly 'Modern Times'. Almost a century has passed since the first screening, but that 'unease' in the face of technology and advancing time seems not to age. In today's time, it is less true that we are the ones chasing the rhythm of the machines, but it is increasingly true that the machines, in suggesting our next steps, help to scan the time we live in.

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For centuries, the tempo of human life followed a cyclical rhythm, marked more by nature than by technology. Changes were gradual, almost geological. A 1st century Roman stonemason would probably have been able to use the tools of a medieval craftsman without difficulty a thousand years later. For many generations, everyday objects - the plough, the inkwell, the quill - have remained virtually unchanged (albeit with some significant exceptions), and with them the practices of producing, consuming and living.

Then came modernity. And with it, what Zygmunt Bauman has called the '*compression of time*': a new condition in which historical changes are no longer measured in centuries or decades, but in months, weeks, sometimes days. Time has become liquid, impatient, compact. Cultural continuity between generations has broken down. What was taken for granted yesterday is now incomprehensible: just think how objects and cultural codes that have become familiar in one era can appear remote or even mysterious only a few years later. A language, a technology, a habit can disappear faster than it takes a generation to truly understand them.

But it is not just about symbols or habits. What is changing are the very ways in which we access the world: how we inform ourselves, how we work, how we buy. Consumption is no longer a discrete and intentional act, but a continuous, guided, interactive experience, where physical and digital worlds mingle in a chimerical phygital dimension and where the experience is O2O (online-to-offline and vice versa).

In China, this future is already a reality. Social platforms - such as Douyin, the local version of TikTok - integrate live infomercials, immersive shopping experiences in which creators, influencers and algorithms work together to turn entertainment into conversion. The user is not looking for the product: the product finds him. The feed is the new shop window.

In this context, the news that OpenAI is integrating an internal checkout into ChatGPT is a further element of novelty. It is no longer just a matter of using artificial intelligence to answer questions or generate texts. It is a matter of turning it into a commercial assistant in its own right: a silent, ever-present salesperson, capable of accompanying us along the entire purchasing path, from the discovery of the product that is most consistent with us, with our tastes, with our values, up to the purchase, without ever leaving the conversation.

The impact will be potentially disruptive. For companies, it means rethinking the entire sales funnel. No longer just keywords and banners, but also personalised prompts and recommendations. No longer just sites and call-to-actions, but also dialogues that turn into transactions. A new paradigm is born: AIO, Artificial Intelligence Optimisation, which stands alongside the old SEO. The goal is not to climb Google, but to be selected by an assistant that knows the user's desires, budget, habits and inclinations.

For consumers, the risk is subtle but real: gradually surrendering the effort of choice to an intelligence that decides what to show us, when and how. If the push is always personalised, if the recommendation is always perfect, our freedom of choice becomes an assisted, and perhaps somewhat domesticated, freedom.

It is not a dystopia, nor is it a condemnation. It is the reality that is brewing - a reality that raises new questions about transparency, trust, ethics, regulation. And on which it will be urgent to reflect before time, again, slips away from us. After all, if the world is changing as we try to understand it, we cannot simply suffer it. We must try to consciously negotiate our place in the dialogue between man and machine, even - and perhaps especially - when we are just shopping.

* Research assistant at the University of Pavia and professor of Digital Marketing - Rome 'La Sapienza'.

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