You learn from your mistakes

How to turn experience into real growth through metacognition

Reflecting on one’s own way of thinking and acting is the key to moving beyond mere experience and fostering continuous improvement, both at an individual and organisational level

 Tierney - stock.adobe.com

3' min read

Translated by AI
Versione italiana

3' min read

Translated by AI
Versione italiana

We tend to think that experience is the main driver of personal growth: the more we do, the more we learn; the more situations we face, the more competent we become.

Let’s stop for a moment. We probably all know someone who has been doing the same job for many years but who, despite the experience they have gained, does not seem to have changed their way of working significantly.

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This leads us to reflect on the fact that experience, on its own, does not always guarantee improvement. One can accumulate experience without changing one’s way of thinking and acting, to the point of running the risk of turning years of work into a mere repetition of established patterns.

So what can give our development a boost? One of the most important cognitive soft skills – yet one that is often overlooked – is metacognition, or ‘thinking about thinking’.

Metacognition, a concept developed in psychology following John Flavell’s studies in the 1970s, consists of the ability to observe and understand one’s own cognitive processes, to monitor them and to modify them intentionally. It allows a degree of distance to be created between an action and an automatic response, creating a space for reflection in which it becomes possible to question one’s own thinking.

This takes us from simply ‘I did it’ to ‘how did I do it?’, from ‘it went well’ to ‘why did it go well?’, and from ‘I got it wrong’ to ‘what led me to make that choice?’. It is precisely in this space of awareness that experience is transformed into learning. It is the principle underlying continuous self-improvement: act, reflect, understand, adjust and act again.

But how can we develop this skill? First and foremost, by taking a curious look at the way we operate: recognising which strategies we use, which beliefs guide our decisions, and which behaviours produce certain outcomes.

This perspective is particularly relevant today in organisations, where information overload and the spread of artificial intelligence are making the ability to continually reassess what we know increasingly important. Work today no longer simply requires us to apply our skills, but also to adapt them and question them.

The Reflective Professional

This is precisely where the concept of the ‘reflective practitioner’, developed by the American philosopher Donald Schön, comes into play. According to this perspective, professional experience does not simply consist of applying knowledge and skills, but of the ability to reflect on what is happening whilst taking action. When faced with a new or unexpected situation, the reflective practitioner does not simply apply a pre-existing solution: they observe, interpret, experiment and, based on what is happening, adjust their approach. Experience thus becomes an opportunity for learning and improvement.

The same principle can also be observed at an organisational level. Organisational development scholars Chris Argyris and Donald Schön have highlighted how an organisation can learn more when it does not merely correct mistakes but questions the assumptions, rules and mental models that contributed to them. The difference is substantial: in the first case, we correct the action without necessarily changing the way we interpret the problem; in the second, we ask ourselves whether it is our own beliefs or our habitual ways of dealing with a situation that need to be rethought.

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In this sense, a learning-oriented organisational culture should not merely ask whether a result has been achieved, but above all how it was achieved. It should create space for questions such as: what worked? What didn’t work? What assumptions guided our decisions?

In conclusion, developing this capability at both an individual and organisational level enables us to evolve much more rapidly than we would otherwise be able to.

* Consultant at Newton Spa

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