Companies

Iacovone (Bip): “AI only creates value with reliable data and shared leadership”

Donato Iacovone, presidente di Bip

3' min read

Translated by AI
Versione italiana

3' min read

Translated by AI
Versione italiana

Artificial intelligence has now become an integral part of corporate decision-making processes, but simply adopting new tools is not enough to bring about a structural increase in productivity. The challenge lies in the quality of the data, the review of processes, the ability to integrate AI systems into organisational models, and leadership capable of driving change. According to Donato Iacovone, chairman of Bip, simply distributing AI licences to employees is not enough to generate value: a shared vision is needed, one capable of transforming AI from a collection of individual tools into a widespread organisational capability.

How can artificial intelligence add value for businesses?

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“Let’s start with a simple observation: we operate in a part of the world that, to a large extent, adopts AI models developed by others. This means that the competitive advantage does not lie in the model itself, but in the ability to adapt it to business contexts, changing the way we work. It is not enough simply to introduce a new technology: we need to review the operating model and ensure that agent-based artificial intelligence works alongside people.”

Why isn’t it enough for companies to focus solely on technology?

“The commercial drive of those producing artificial intelligence solutions can lead companies to believe that simply increasing the number of AI licences in use is enough. The result is a ‘fragmentation’ of initiatives, with departments within the same company using AI models in an isolated and uncoordinated manner. To generate value, however, a genuine evolution of the management model is required – one capable of integrating AI into processes, responsibilities and decision-making models.”

To what extent is data important for the functioning of artificial intelligence?

“AI thrives on data. That is why the quality of the data entering the system is crucial. Artificial intelligence tends to standardise and interpret information in a uniform manner: if the source data is incorrect, incomplete or distorted, the conclusions will also be wrong. I believe that one of the central issues in the ethics of AI concerns the data itself, not just the algorithm. The risk is that biased or poor-quality data will prevent the generation of a valuable outcome.”

Why is human supervision still crucial, particularly during the interpretation stage?

“It is essential not to rely on algorithms uncritically. Artificial intelligence always requires human supervision, particularly during the interpretation phase. The quality of the result depends on the quality of the input data: if the data is flawed or biased, the result will also be distorted. Gartner has estimated that by 2026, organisations will abandon 60 per cent of their AI projects precisely because of a lack of adequate data to feed them. Companies that do not invest in data quality before adopting AI will find themselves managing systems that produce unreliable outputs. Human supervision is essential for the system to make sense.”

Is there also an issue of skills and adaptability?

“Yes, because the impact of artificial intelligence is not just about technology, but also about the way people work and update their skills. A LinkedIn analysis of the European labour market has highlighted that 12 per cent of European workers are concentrated in roles with high exposure to AI but low adaptability. Those who do not develop the ability to reskill risk, over time, facing greater difficulties in working with constantly evolving AI systems.”

How does leadership become the real driver of change?

“Today, at best, many companies are introducing artificial intelligence through pilot schemes across various areas of the business, but they still struggle to tie these back to an overarching strategy. The real driver of change is leadership itself: the adoption of AI is only fully realised when leaders drive the transformation and delegate responsibility, rather than simply centralising control. A shared commitment is needed, with clear objectives and a strategic vision. Only in this way can leadership transform artificial intelligence from a set of tools into a widespread organisational capability and generate shared value for the business.”

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