Best workplaces for women 2024

Inclusion, merit and welfare the secrets of the winning companies

Actions by Teleperformance, Biogen Italia and SC Johnson to create a top working environment for women

6' min read

6' min read

An all-round commitment to gender inclusion, consisting of a Diversity & Inclusion policy to guarantee equal employment opportunities, no discrimination, growth programmes and positive actions at all stages of the company's processes and - from 2021 - the gender balance sheet to analyse and evaluate the company's policy choices and economic-financial commitments from a gender perspective.
It is thanks to this structured and integrated approach that Teleperformnce was ranked first in the Best workplaces for women classification, with a percentage of over 70 per cent women within the company. "As a demonstration of its constant commitment to environmental and social issues," explains Rosellina Panebianco, grants & diversity & inclusion manager, "Teleperformance has been compiling its sustainability report since 2022 on a voluntary basis, with the aim of making it a pillar of its strategy over time. The actions implemented aim to create added value by acting ethically and responsibly towards customers, employees and stakeholders. In addition, it is at the forefront in terms of enhancing the territory and communities in which it operates, thanks to the support of numerous social responsibility projects, welfare and diversity, equity&inclusion initiatives.

- The ranking

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Certification of Gender Equality

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The company, which operates in customer experience management and BPO services, also obtained gender equality certification in October 2023, an acknowledgement that has enabled it to systematise and enhance the many initiatives it has put in place, from the TP4i- Teleperformance for inclusion initiative, which dedicates the entire month of March to DE&I issues, to in-depth webinars on parenting, digital transformation and female entrepreneurship, financial education and economic violence, female empowerment and gender language. "For us," Panebianco goes on to explain, "investing in human capital is strategic, we believe that an employee's performance is conditioned by the quality of the working environment and how work impacts on private life. Creating a working environment by cultivating the well-being of employees as a strength, to contribute to the ambition of offering services of excellence to its customers is Teleperformance's philosophy. For us it is an equation: happy employee equals happy customer.

An equation that, in a way, also manifests itself in the company's motto: 'Each interaction matters', which emphasises the relationship with the customer, but also the attitude towards employees. "The goal," he adds, "is to make Teleperformance in Italy an excellence in our industry so that we can use the well-being of our employees to offer our customers an increasingly excellent service. Well-being also means balancing care loads within a family, a crucial issue in achieving gender equality. An aspect that Teleperfoannce has decided to address, also through the Family Audit certification, to consolidate its attention to the work-life balance needs of its employees. Flexibility of entry and exit for employees, smartworking and working from home, meetings and training on psycho-physical wellbeing and the establishment of a welfare desk are some of the measures taken, as well as a 'virtual assistant' - through a chatbot (Tippino) - to simplify requests for clarification on company welfare initiatives. Reimbursements are also available for new parents for nurseries, kindergartens, school books, recreational and summer centres, school transport, baby-sitting, as well as reimbursements and vouchers for caregivers and elderly parents or family members with disabilities.

"With the aim of supporting the birth rate, the wellbeing of Teleperformers, and improving the work-life balance, the TP Welcome baby measure has been established,' Panebianco concludes. 'Every new parent is entitled to 20 extra days off for the birth or adoption of a child. It is a useful tool to promote a culture of sharing to overcome the concept of female reconciliation. Parenting measures and news about parental leave are published on the company intranet'.

Cross-functional benefits and parenting care

Second on the podium was Biogen Italia, which interprets the power of diversity as the uniqueness of the contribution that everyone can bring 'in an innovative and irreplaceable way'. 'Merit, balance and care,' says Cecilia Masserini, Head of Human Resources at Biogen Italia, 'are at the heart of our organisational strategy: our company has always believed that enhancing the diversity, talents and resources of people allows us to create an environment that promotes innovation and enables us to fulfil our mission: to put science at the service of humanity'.

The company is 67 per cent female and in the leadership team the female share is 60 per cent, a diversity that is a factor of richness and competitiveness: 'We are firmly attached,' says Masserini, 'to the belief that there is a close correlation between the well-being of employees and their engagement at work. When people are happy and satisfied with their work, they are more inclined to actively engage in their tasks and to be more innovative. This is because job satisfaction leads to greater intrinsic motivation, a more positive working environment, reduced stress, a greater propensity for creativity and innovation, and increased engagement. Investing in the well-being of our people has a significant impact on the overall success of the organisation'. So much so that Biogen has adopted BPositive, a cultural model that is based on neuroscientific evidence showing that happiness is a skill and can be trained as such. B-positive aims to create an environment that values the team approach over the individual and to care for individuals with a holistic approach to promote the well-being of mind, body, heart and brain. The company in this approach has the potential to become an ecosystem where people can improve their well-being, increase their awareness and fulfilment as individuals as well as professionals. And one of the most crucial aspects of well-being is the balance between private and professional life.

Biogen offers a range of benefits across the board, available to both men and women, including special leave such as, for example, the possibility of working short hours on Fridays during the summer and Christmas periods, paid leave for birthdays, volunteering, children's illnesses and 'wellness days' - days off from work that are not counted as holidays but are paid leave. Each employee also has the option of requesting four weeks of paid sabbatical after every six years in the company.

In addition to what is provided for by law, the company offers new fathers 10 days of paid paternity leave that can be taken within the year of the child's birth, adoption or fostering. A focus on parenthood that is also expressed through the support of a 'maternity buddy', a colleague who keeps new mothers informed during their absence about the company's main initiatives or innovations, and a master's course on parenting for all employees with children from 0 to 18 years of age. A focus that goes beyond the office walls and also extends to women in need: at European level, Biogen has participated in the Tent programme through the Sunflower project, a pan-European initiative of the Tent partnership for refugees focused on the economic inclusion of Ukrainian refugee women in Europe through better access to employment.

Gender neutral policy

Certifying its commitment with concrete indicators, so that it can be measured and continue to improve, is the approach of SC Johnson, which has entered the Best workplaces for women ranking and has also obtained the Gender Equality Certification. "More than half of our people," explains Serena Colombo, Human Resources Director South Europe, "are women, at all levels of the organisation; in the management committee women are the overwhelming majority: this is not the result of the application of pink quotas, but of a caring environment that rewards merit and results. Being a family-owned multinational helps to make these values close, practicable and lived out in all the many initiatives and decisions, large and small, that are taken and implemented every day'. And when people are free to bring 'their true selves' to the company and feel appreciated for who they are. Listened to and valued they work better, on their own but above all in a team because they know they can count on mutual respect. "Feeling involved and responsible for the success of the company," he points out, "has undeniable positive repercussions on individual and collective performance. At SCJ, the initiatives proposed and implemented to keep our happiness and engagement rates high multiply and find fertile ground thanks to an ongoing dialogue that seeks to grasp what people's real interests are'.

Among the concrete measures implemented by the company in favour of a work life balance are free Friday afternoons, flexible working hours, and a parental policy, launched last year and open to all employees who have become parents through childbirth, adoption or fostering. "The parental policy,' Colombo explains, 'was created to support parenthood during all its phases: before birth with more flexible forms of work, at the time of birth with welfare tools, and afterwards through support (such as babysitting/daycare contributions) and greater flexibility when returning to work. A 'gender-neutral' policy that aims to protect the inclusion and work participation of women in the company, to encourage shared and balanced parenting regardless of family responsibilities. With an eye, therefore, on paternity: fathers in particular can enjoy 5 days of leave in addition to the 10 days required by law. All leave is monitored to verify its actual use.

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