Inclusion, merit and welfare the secrets of the winning companies
Actions by Teleperformance, Biogen Italia and SC Johnson to create a top working environment for women
6' min read
Key points
6' min read
An all-round commitment to gender inclusion, consisting of a Diversity & Inclusion policy to guarantee equal employment opportunities, no discrimination, growth programmes and positive actions at all stages of the company's processes and - from 2021 - the gender balance sheet to analyse and evaluate the company's policy choices and economic-financial commitments from a gender perspective.
It is thanks to this structured and integrated approach that Teleperformnce was ranked first in the Best workplaces for women classification, with a percentage of over 70 per cent women within the company. "As a demonstration of its constant commitment to environmental and social issues," explains Rosellina Panebianco, grants & diversity & inclusion manager, "Teleperformance has been compiling its sustainability report since 2022 on a voluntary basis, with the aim of making it a pillar of its strategy over time. The actions implemented aim to create added value by acting ethically and responsibly towards customers, employees and stakeholders. In addition, it is at the forefront in terms of enhancing the territory and communities in which it operates, thanks to the support of numerous social responsibility projects, welfare and diversity, equity&inclusion initiatives.
Certification of Gender Equality
.The company, which operates in customer experience management and BPO services, also obtained gender equality certification in October 2023, an acknowledgement that has enabled it to systematise and enhance the many initiatives it has put in place, from the TP4i- Teleperformance for inclusion initiative, which dedicates the entire month of March to DE&I issues, to in-depth webinars on parenting, digital transformation and female entrepreneurship, financial education and economic violence, female empowerment and gender language. "For us," Panebianco goes on to explain, "investing in human capital is strategic, we believe that an employee's performance is conditioned by the quality of the working environment and how work impacts on private life. Creating a working environment by cultivating the well-being of employees as a strength, to contribute to the ambition of offering services of excellence to its customers is Teleperformance's philosophy. For us it is an equation: happy employee equals happy customer.
An equation that, in a way, also manifests itself in the company's motto: 'Each interaction matters', which emphasises the relationship with the customer, but also the attitude towards employees. "The goal," he adds, "is to make Teleperformance in Italy an excellence in our industry so that we can use the well-being of our employees to offer our customers an increasingly excellent service. Well-being also means balancing care loads within a family, a crucial issue in achieving gender equality. An aspect that Teleperfoannce has decided to address, also through the Family Audit certification, to consolidate its attention to the work-life balance needs of its employees. Flexibility of entry and exit for employees, smartworking and working from home, meetings and training on psycho-physical wellbeing and the establishment of a welfare desk are some of the measures taken, as well as a 'virtual assistant' - through a chatbot (Tippino) - to simplify requests for clarification on company welfare initiatives. Reimbursements are also available for new parents for nurseries, kindergartens, school books, recreational and summer centres, school transport, baby-sitting, as well as reimbursements and vouchers for caregivers and elderly parents or family members with disabilities.
"With the aim of supporting the birth rate, the wellbeing of Teleperformers, and improving the work-life balance, the TP Welcome baby measure has been established,' Panebianco concludes. 'Every new parent is entitled to 20 extra days off for the birth or adoption of a child. It is a useful tool to promote a culture of sharing to overcome the concept of female reconciliation. Parenting measures and news about parental leave are published on the company intranet'.

