The point

Rise of class actions: more and more settlements and compensation

Class actions are becoming more and more effective in reaching settlements and compensation, thanks to new legislation and the expansion of protection cases.

by Valentina Maglione and Bianca Lucia Mazzei

freshidea - stock.adobe.com

5' min read

5' min read

The number and effectiveness of class actions initiated is growing after the reform passed in 2019 and entering into force on 19 May 2021 superseded the previous class action (little used) and made it a general protection tool, expanding the number of plaintiffs and the scope of action. In 2023, with the transposition of the EU directive 2020/1828, representative actions were then introduced, which can be national or cross-border (i.e. initiated in Italy by subjects from other EU states and vice versa).

Today, 76 actions are registered in the telematics platform of the Ministry of Justice, but the ongoing proceedings are actually more, because the injunctive class actions (which aim at stopping the wrongdoing, not at compensation for damages) are often not published online and therefore are largely unaccounted for. Injunctive actions, on the other hand, are all there.

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Many cases have already been closed because the parties have reached an agreement and the proceedings have been terminated. In others, the decision on admissibility and, for some actions for injunctions, thefinal judgment has been reached.

Performance and competence

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The actions registered in the ministerial platform increased from ten in 2021-2022 to 19 in 2023, to 38 in 2024. "Underlying the growth is the possibility given by Law 31 to file class actions not only on consumer matters but on all subjects. The influx started in 2023-2024 and has been substantial,' explains Angelo Mambriani, president of section B of the Milan Business Court. Among other novelties, Law 31/2019 also assigned jurisdiction over class actions to the specialised business sections dealing with corporate law, competition, copyright and trademarks. 'In Milan,' Mambriani continues, 'we have 42 proceedings on matters such as the advertising of electronic cigarettes or the contracts of riders, which are completely outside our competence. The additional workload is heavy and the number of staff has remained unchanged'.

After Milan, it is the Company Court of Turin that is the most popular: 'Last year, several appeals were filed,' says the president, Silvia Vitrò, 'but we are far from the success of the American class action. Many actions filed in Turin are representative: 'It is mandatory to use the Consumer Code tool,' continues Vitrò, 'when appeals concern consumer matters and then it works a little better than class action. For example, with the same appeal you can file both an application for injunction and for compensation'. Having two instruments, class action and representative action, 'creates some complications,' reasons Vitrò, 'especially when, for the same fact, they can be used alternatively: it would be better to have only one way.

The subjects

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The complaints published online cover different topics and are sometimes serial: from banking disputes to car rental contracts, to claims for compensation for cruises, to advertising for electronic cigarettes or gym memberships.

Proceedings are under way in Turin against Psa Italia (Stellantis group) over defective airbags manufactured by Takata fitted to certain Citroen models. After the appearance hearing on 4 April, the Court filed the order on Monday 14 April in which it declared admissible the claims for damages brought by a private individual and seven consumer associations (Adiconsum, Movimento consumatori, Altroconsumo, Adusbef, Codacons, Associazione utenti servizi radiotelevisivi and Udicon) and opened the 150-day window for adhesion: the next hearing is set for 21 November. Instead, the injunction is on appeal. The case involved 174 thousand cars identified by the manufacturer: Stellantis reports that out of about 146 thousand the airbags have been replaced and that all owners of the vehicles involved have been sent numerous warnings and invitations to repair them free of charge. Psa Italia and Stellantis, following the Court order that declared the class action admissible, reiterated that they continue to work tirelessly to complete the 'Stop Drive' recall campaign for C3 and DS3 vehicles equipped with Takata airbags, in order to protect customer safety.

In the area of credit, the Movimento consumatori association has filed a number of representative injunction actions, in Turin and Milan, against theunfair clauses still included in surety contracts. "The Court of Turin upheld our first provisional appeal and the Court of Milan declared another action admissible," explains Paolo Fiorio, head of the association's legal department. "Many banks, following our actions, have adapted, eliminating the contested clauses.

The Codici association, on the other hand, has filed various actions against the costs for early repayment of loans, the violation of the advertising ban on electronic cigarettes andonline games. "In 2024 alone, we filed about 80 actions," says Ivano Giacomelli, national secretary of the Codici association. "Before, class actions were practically impossible. Instead, the new rules are working: companies are assessing the risk of a negative ruling and many proceedings are closing with an agreement'.

The Rules

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edited by Manuela Malavasi partner BonelliErede 

1 - Two class action

Today there are two class actions: the class action general class action (Law 31/2019) inserted within the Code of Civil Procedure that can be brought by both consumer associations and individuals or companies for protection from contractual and non-contractual torts; the representative actions (Legislative Decree 28/2023) inserted in the Consumer Code that protect mainlythe interests of consumers damaged by the violation of EU rules concerning, for example, unfair terms, unfair commercial practices, deceptive advertising. Representative actions can only be brought by consumer associations, entities of EU states or independent national public bodies such as the Bank of Italy or the Garante Privacy. The procedures are similar.

2 - Injunctive and compensatory actions 

Class actions may be inhibitory or compensatory. In injunctive actions ask the court to order the cessation or non-repetition of the infringing conduct (e.g. not to apply the clauses of the general terms and conditions of contracts that are deemed unfair), while compensatory/restitutory actions ask for damages orreturns for the injured parties. Representative actions may contain both claims and the court may take further measures to remedy the consumer's injury, such as repair or replacement of the goods.

3 - Incentive factors 

In addition to a series of procedural provisions aimed at facilitating the gathering of evidence by the plaintiff, there are also some economic benefits: the costs of any technical expertise are usually borne by the defendant and, if the action is successful, there is a premium fee for the plaintiff's lawyer, which is proportionate to the number of class members and calculated as a percentage of the compensation due.

4 - The accession windows 

In order to facilitate adherence by injured parties, two time windows are provided: after the court's examination of the admissibility of the action has been passed and after the judgment establishing the liability of the defendant. Accession can take place without the assistance of a lawyer and by telematic means, through the portal of the Ministry of Justice where a system of publicity of the actions and related court orders is foreseen so as to amplify their knowability.

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