Inps digitalises contribution payments for domestic helpers and carers: no more paper forms from 2026
For the current year only, employers aged 76 and over will continue to receive the annual letter, as an accompanying measure in the transition to the online service
In 2026, the Inps intends to complete the process of dematerialising contributions for colf, carers and babysitters, progressively overcoming the paper submission of payment forms and making available to users an integrated system of digital and territorial channels for payment through pagoPA. This was announced by the Inps in a note explaining that from January 2026, the Inps will no longer send paper forms for domestic employers under 76 who had previously requested postal delivery. For the current year only, employers aged 76 and over will continue to receive the annual letter, as an accompanying measure during the transition to the online service.
Payment options
'The aim,' the note explains, 'is to encourage a gradual move towards simpler, traceable and always available instruments. The main access point to the payment service for contributions colfes and carers is the institutional website www.inps.it, in the section 'Payment Portal - Domestic Workers'. Through the online service, the employer can generate and print the pagoPA notice, make the payment directly online by credit or debit card, current account or other instruments provided by the pagoPA circuit, and consult and reprint the receipts of payments already made. In addition to the online channel, Inps guarantees the possibility to pay also at banks, post offices and other payment service providers adhering to pagoPA, using the notice code or the QR code on the notice itself'.
The Multichannel Contact Centre
Payments can also be made via home banking, including through the Cbill circuit, for banks that provide for this. Contributions can also be paid via the Inps Mobile App and the IO App, directly from smartphones. For professionals and authorised intermediaries, a dedicated function is always available for the mass issuance of pagoPA notices, designed for the management of multiple domestic work relationships. To support users, the Multichannel Contact Centre is active, providing informative and operational assistance, with the possibility of making a telephone appointment to be guided through the operations. There is also a telephone contact activity aimed at interested users, with the sole purpose of providing information and support in using the online services. No payments, personal credentials, device codes or bank details will be requested during the phone calls.
