Inland Revenue, two afternoon openings for professionals coming up: here's how and when

Operation afternoon openings for Revenue Agency professionals is taking shape. There is not yet a date circled on the calendar to seal the debut, but the framework is beginning to become clearer, even after the discussions between the Agency and trade unions. The two afternoon openings will be two hours each and will be articulated in a mixed manner: one in presence and the other in telematic mode. Mainly accountants and labour consultants will be the beneficiaries of this initiative. However, they should be read in a context that has led to a strong digitalisation of services over the years, which has enabled physical access to offices to be reduced from 11 to 4 million, thanks precisely to the possibility of relying on telematic channels.

It was the director of the Inland Revenue Vincenzo Carbone, during the presentation of the results 2025 on the fight against tax evasion, who stressed the intention of dedicated openings. "We are concluding the process,' Carbone said, 'to allow the afternoon opening of the counters to better support professionals, who will thus be able to deal directly with a Revenue official. We want to open up more and more to the outside world, to develop a preventive, effective and constructive dialogue'.

The project will start as an experiment for the time being. A one-year experiment that will be aimed primarily at professionals who have signed memoranda of understanding with the Agency. At the end of the year, a point will be made, numbers in hand, trying to analyse the results and criticalities that have emerged. Everything should be concentrated in the main territorial offices. However, fine-tuning requires all the necessary steps to be defined.

Discussions with the trade unions have been initiated because the different modulation of the service with the afternoon openings must in any case be brought within the perimeter of the working hours of the employees of the Agency that will be affected.

However, the unions concerned emphasised a number of critical issues that will be examined in greater depth in the coming meetings in order to untangle the knots in view of the experimentation's debut. For example, the Flp Agenzie Fiscale pointed out that 'in the face of a significant reduction in physical access, the offices have already increased their capacity to provide services and processing' and therefore 'the problem "is not the opening hours, but the organisation of work, the channels to be manned and the human resources to be allocated", warning that further openings risk "weakening back-office activities, just when a substantial part of the recently recruited staff has been allocated to control activities".