Julia 3.0 is here: Rome City Council’s AI becomes an app
Julia 3.0, the new artificial intelligence update from Roma Capitale, has been unveiled. It is a platform that delivers municipal services directly via a chat function on a smartphone, with which users can also interact by voice, in over 80 languages
A wide-ranging interface designed to speed up administrative processes and transform the smartphone into a gateway to the capital’s services. It is called Julia 3.0, Rome’s new artificial intelligence app, which was unveiled on Saturday 24 October at Maker Faire by Mayor Roberto Gualtieri. The City Hall’s digital assistant has thus taken a significant step forward: it is no longer merely an information channel, but an operational infrastructure for the direct delivery of services.
And the figures illustrate the scale of the technological overhaul, with 30 high-traffic services integrated into the ecosystem and made accessible via chat or voice commands, alongside support in over 80 languages. The application’s architecture is designed to meet citizens’ day-to-day needs. For the registry office, it is possible to request and instantly download all certificates on plain paper – including residence, birth, family status and citizenship certificates – with coverage also extended to those registered with AIRE (the Registry of Italians Resident Abroad).
For more complex procedures, such as changing one’s address, the algorithm guides the user step by step through the forms on the government portal.
All this is done much more quickly: whilst obtaining a civil registry certificate currently takes an average of around four minutes and involves eight steps, with Julia it takes just 30 seconds. For reporting an issue, compared with the average 2–6 minutes required via the telephone channel, the chat procedure takes around 50 seconds and immediately provides a reference number to track the status of the issue.
On the education front, the app also allows users to view school menus, check waiting lists for nurseries and pre-schools, check contribution levels and access a geolocated map of facilities. In the area of social services and urban maintenance, residents can submit reports to 060606, to Ama regarding waste management, or to the city’s cemeteries, and will receive a reference number to track the progress of their report.
