We learn from our mistakes

Agemics, beyond generational labels to understand organisational behaviour

An innovative approach to understanding organisational behaviour and developing management and training policies that meet workers' needs

by Italy Rana*.

Competenze e formazione: la fotografia dell’Italia

3' min read

3' min read

Do you remember your first day in the company? Your excitement was palpable, with a mix of excitement and confusion pervading you. You were entering a new world, with unfamiliar faces and relationships to be built. Like children discovering the world for the first time, every step was an achievement.

And then, a few years later, the initial curiosity turned and new emotions emerged: frustration, disappointment, misunderstanding. Perhaps you felt invisible, trapped in dynamics that did not represent you or in conflict with those around you. This has happened to me. I have felt like a rebellious teenager seeking to be heard and recognised or like a curious child afraid of the unknown. This led me to ask myself: "How is it possible that, despite being a millennial in my 40s with a decade of professional experience behind me, I still experience these emotions?"

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People are often categorised by generation, associating experiences, expectations and values with it. It is as if each generation were a box of chocolates: different packaging on the outside, common characteristics on the inside. But the risk is that the packaging becomes a cage that hides the uniqueness of each person.

Companies, too, have recently adopted this criterion to set up internal communication campaigns, development paths, training and resource management. This approach risks leading companies not to build truly employee-oriented organisational contexts, with serious repercussions on people's motivation and professional performance.

To overcome this limiting view, I developed the concept of agemics understood as, the imitation, in organisational contexts, of socially recognised behavioural patterns linked to life stages: childhood, adolescence, adulthood and old age.

According to my thesis, organisational behaviour cannot be read using the criterion of generation as the primary factor; it is necessary to look at it through another lens and interpret it on the basis of the behavioural patterns socialised during the life stages.

People of the same generation, while working in the same context and having the same professional experience, may find themselves in different agemics.

In addition, as in personal growth, each individual experiences these phases in a unique way, while following patterns common to each agemics.

But what are the lights and shadows of agemics?

Agemics of Childhood: The Fascination of Discovery

In the initial phase in a new company, many people manifest curiosity and a desire to learn, accompanied by a natural dependence on more experienced figures. However, others may experience this phase with insecurity and fear, feeling overwhelmed by implicit rules and unfamiliar relational dynamics. Each day can be an opportunity for growth, but also a source of stress for those who struggle to adapt.

Adolescence: the time of rebellion

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When the rules start to feel tight, the adolescent phase arrives, characterised by creative energy intertwined with conflict. Some channel this energy into innovative proposals, while others get stuck in unproductive tension and criticism. Detachment from reference figures can lead to both growth and frustration.

Agemics of adulthood: organisational maturity

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Once past adolescence, one enters maturity, where autonomy and collaboration are balanced. Some people consolidate experience by contributing strategically, others may develop 'organisational habituation,' becoming more rigid towards change. This phase represents both stability and the risk of behavioural paralysis.

Agemics of old age: time to take stock

In the last stage, experience can turn into wisdom. Many people become mentors for those in the previous agemics, but some risk feeling marginalised in a rapidly changing environment. Without recognition, this valuable experience may go unused or lose relevance.

Agemics is not just a theoretical model, but a practical tool for reading and guiding organisational behaviour. Understanding which agemics people are in makes it possible to design and implement management, development and training, DEI and talent retention policies that respond effectively to the real needs of resources.

But it is also a lens that invites us to look at ourselves honestly and ask ourselves where we are in our journey.

And you? What agemics are you in?

*Consultant Newton Spa

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