Consumption

Remote working: the lunch break is being neglected

Camst-Censis report: amongst remote workers, 54.7 per cent eat lunch alone, 36.2 per cent skip the meal, and 34.9 per cent find preparing it stressful

 Giacomo Maestri

3' min read

Translated by AI
Versione italiana

3' min read

Translated by AI
Versione italiana

Remote working promised greater freedom, but when it comes to lunch breaks, it comes with an unexpected cost: loneliness, missed meals and fewer opportunities for socialising. This is the clearest finding of the Camst-Censis report ‘Space and Food – New Geographies of Sociality’, presented in Bologna.

Among remote workers, 54.7 per cent usually eat lunch on their own, 36.2 per cent skip their break or eat whilst continuing to work, and 34.9 per cent find it stressful having to prepare a meal. 29.6 per cent feel the strain of not eating with their colleagues, and 26.6 per cent believe that this also puts them at a disadvantage at work. 60.1 per cent experience at least one of these consequences.

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For Francesco Malaguti, president of Camst, this is a sign that a balance has yet to be found. “Remote working has brought significant benefits in terms of flexibility, autonomy and better time management; however, we must also emphasise that certain aspects of the working experience cannot easily be replaced.” A break captures what the screen cannot replicate: “Eating together is not simply about nourishment: it is about being in an informal setting where trust, a sense of belonging and the exchange of ideas are fostered.” Digital and in-person interaction, adds the Camst president, “are not alternatives, but complementary.”

Why go to the office

Food, in particular, can thus become a way of encouraging people to return to the office. As Top Studio points out, 58.5 per cent of those working in a hybrid model would be encouraged to return to the office if they found better facilities and services dedicated to food. ‘Attendance isn’t built on obligation, but on value,’ observes Malaguti. “People today choose to go to the office when they feel they’ll find something there that they don’t have at home: relationships, collaboration, wellbeing, opportunities for growth and the quality of the day-to-day experience.” Not, therefore, simply a nicer canteen, but welcoming, flexible and inclusive environments.

The figures explain why. For 85.2 per cent, a good lunch break helps to build personal relationships with colleagues; for 82.2 per cent, it strengthens their sense of belonging to the team and the company; and for 83.3 per cent, it contributes to their wellbeing. And 54.2 per cent have found themselves receiving useful suggestions or information for their work whilst at the table. ‘The lunch break isn’t necessarily time taken away from work; it can also be time that adds value to the work itself,’ summarises the chairman. According to those surveyed, a good dining area also improves relationships, job satisfaction and even productivity.

Catering for businesses

The old canteen is thus undergoing a transformation. “Canteen services can increasingly become part of people’s experience and the company’s welfare policies,” says Malaguti. For Camst, this evolution means designing “an ecosystem that integrates food, spaces, technology and services”, with areas that can be used throughout the day.

Finally, the research paints a picture of a hyper-digital society, where people choose where to eat based in part on what they see or are recommended on social media, yet almost eight in ten believe that physical spaces play a decisive role in fostering a sense of togetherness.

Camst’s revenue

For Camst, this also represents a trajectory in terms of business strategy: the group closed 2025 with revenue of 610 million, an operating profit of 26 million and a net profit of 13.6 million. The Bologna-based company serves over 80 million meals a year and operates 1,853 outlets across Italia. The 2025–2029 strategic plan envisages investments totalling 115 million. The aim, Malaguti concludes, “is not simply to serve meals, but to help create environments where people can thrive and build meaningful relationships”.

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