Service and Nlt

Rental, the node of maintenance

The issues

by Simonluca Pini

(Adobe Stock)

2' min read

2' min read

Long-term rental cars equal zero maintenance worries? Yes, but with some clarification to be made. Because while most users think they can completely forget about the state of health of the car they use every day, it is not always 'all that glitters'. The reason for this is related to the handling of different types of work, from simple winter-summer tyre changes to high-value repair work. All with a common denominator, which translates into respecting your vehicle as if it were your own.

In fact, car rental does not mean disregarding maintenance or not carrying it out in a timely manner, as is often the case with fleet cars. It is essential that the user sticks precisely to the car's maintenance schedule, starting with refuelling with AdBlue and ending with periodic coupons. As well as avoiding costly downtime, proper vehicle management will contribute to reduced fuel consumption and lower pollutant emissions.

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In addition to the information communicated directly from the car, technology comes to the aid of users by sending advance warnings about the work to be carried out directly to their smartphone

Reliable schedules, work carried out in a workmanlike manner, respected budgets and reduced downtime. These are the main 'ingredients' for an efficient fleet maintenance programme. The enlargement of car fleets, the growth of cars with Adas systems and the rise of hybrid and electric cars have increased the complexity of repair and maintenance programmes.

Added to this is the need for cost-competitive quotations. The situation is even more complex with high-value repair work representing a critical situation for fleets in most situations.

Very often cars that are subject to serious breakdowns, such as automatic transmissions breaking down or powertrain damage that results in the car coming to a standstill, remain idle in the workshop for longer than necessary, resulting in increased costs for the operator and a disservice to the user. This delay is often related to authority and pre-authority management, phases that very often slow down the entire system.

All these factors underline how for fleets the correct management of maintenance is of fundamental importance, a situation that has led to the emergence of realities dedicated to company car fleets at 360 degrees, as in the case of Csm 360. Established more than six years ago, thanks to a high level of digitalisation and the enhancement of predictive and preventive diagnostics services, it has become a single point of contact for the management of all after-sales aspects, including mechatronics, bodywork, tyres and roadside assistance.

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