Worldwide disservices

CrowdStrike bug, Microsoft: 'Problem solved'. Company CEO apologises

Trading resumed regularly at the Milan Stock Exchange

Aggiornato alle 17.40 di venerdì 19

Microsoft down, servizi informatici in tilt per aerei, banche e media

4' min read

4' min read

An update problem with the Crowdstrike security software (-14.5% at the start of Wall Street) continued to cause problems for millions of Microsoft Windows users (-1.8%) worldwide, from airlines and railways to banks. Planes grounded from Europe to the US; 50 flights cancelled at Fiumicino alone, over a thousand worldwide.

Around 5.30pm UK time, Microsoft's software division announced in a post on X that it had completed its "mitigation actions" and that it believes all previous issues with its software products have been resolved. "Our data indicates that all previously impacted Microsoft 365 apps and services have recovered," reads the company's post. "We are entering a monitoring period to ensure the impact is fully resolved."

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 The problem was allegedly caused by an update of the CrowdStrike software platform. The ceo of CrowdStrike, George Kurtz, apologised for the worldwide outage, promising to work with all his customers as they work to bring their operations back online. "We are deeply sorry for the impact we have caused to customers, to travellers, to anyone affected, including our company," he told Nbc News' Today programme. "Many customers are rebooting the system and it will be up and running soon," Kurtz said. "It may take time for some systems not to automatically restore," he added, but the company "will make sure every customer is fully restored."

The Nyse markets are fully operational and we expect a normal opening this morning'. This was stated by a spokesman for the New York Stock Exchange. Wall Street was mixed in Friday's premarket. Still chaos at airports .

CrowdStrike cybersecurity software launched

The problem allegedly arose from a software agent update error, which triggered large-scale computer failures. It would not, therefore, be a hacker attack. This is according to informed sources.

The problem allegedly concerns the cybersecurity software CrowdStrike , (a company listed as falling along with Microsoft in premarket trading on Wall Street) used by many businesses and governments, which, due to a configuration error, is not updating correctly. "We are aware of reports of crashes on Windows hosts related to Falcon Sensor, our technical teams are actively working to resolve this issue," CrowdStrike wrote in an alert confirming the outage at 1:30 a.m. US East Coast time on Friday (19 July, ndr).

Microsoft down, blackout informatici in tutto il mondo: le immagini degli aeroporti e degli altri disagi

Photogallery34 foto

CrowdStrike's Falcon Sensor is software designed to prevent cyber attacks. The software update in question is crashing computers worldwide, leading in particular to crashes on Windows platforms. Numerous computers have crashed, causing them to display a blue screen and then fail to reboot.

Microsoft down, servizi informatici in tilt per aerei, banche e media

Airports in Chaos Worldwide

Delays at Berlin airport stand out amidst chasing news about what appears to be a worldwide problem. "Information for passengers: due to a technical problem there will be check-in delays," reads a post on X of Berlin Brandenburg Airport.

US airlines have imposed a global shutdown for all flights they operate. The BBC reports. United, Delta and American Airlines, all based in the US, have imposed a 'global ground stop' for all their flights. Those currently en route will continue to their destinations, but no other flights will take off for the time being, reports the BBC.

Major problems are also being experienced in Australia at the moment with many flights grounded, supermarkets in chaos and transmission networks down. Disruptions also occurred at Amsterdam Schiphol Airport. "The outage has an impact on flights to and from Schiphol," said a spokesman reporting flight delays and adding that it is not yet clear how many flights are affected.

Windows shutdown risk, Microsoft launches 'mitigation measures'

The cause of the disruption to IT services worldwide is unclear, but - according to the BBC - many are pointing the finger at Microsoft's Windows operating system: in fact, a post on X of the Microsoft 365 service explains that the company's engineers 'are investigating a problem that is affecting users' ability to access various Microsoft 365 apps and services'. At the same time, however, a Microsoft spokesperson told the BBC that 'most services have been restored'.

In a statement that appeared on its social channels, Microsoft announced that 'mitigation measures' are being taken after many companies and services were brought to their knees by the 'service degradation of the US group's IT platforms. Our services are being improved as we continue to take mitigation measures,' the company wrote on X. In a statement Microsoft says that users 'may not be able to access various Microsoft 365 apps and services'. Microsoft adds that it is currently 'mobilised to manage this event with the highest priority and urgency, while continuing to address the ongoing impact to the remaining Microsoft 365 apps that are in a degraded state'.

Trading resumed regularly at the Milan Stock Exchange

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Meanwhile, at the Milan Stock Exchange, after a problematic start (the Ftse Mib index of Piazza Affari was calculated late) trading resumed regularly. "With reference to the current interruption of Microsoft services, Borsa Italiana specifies that trading activities on its markets have opened and are operating regularly, as in all Euronext venues".

Major European airlines are registering major falls on the stock exchange after the global IT failure that is impacting air traffic. In Frankfurt Lufthansa dropped 2%, in Paris Air France-Klm fell -2.40%, in London Easyjet also fell (-1.19%), while in Dublin Ryanair fell 1.62%.

In Britain computer problems stop trains and flights

After reports of computer blockages around the world, reports are also coming in from London. The UK's largest rail operator is struggling with 'widespread' computer problems and warns of cancellations, write X about the four lines operated by the Govia Thameslink railway (Gtr). Some flights have been grounded. The BBC writes. The London Stock Exchange was also hit by a technical problem affecting its platform for disseminating information to the market, while the display of the change in the Ftse 100, its main index, was delayed at the opening.

Aviation disruption alert in Spain

Aena, the airport management company, has warned of possible delays at Spanish airports due to 'problems' with its computer systems. In a statement released on social media, Aena assures that it is trying to solve the IT problems 'as soon as possible'. But that these may produce delays in flights scheduled in Spain today, although the incident is not affecting all Spanish airports.

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