CrowdStrike bug, Microsoft: 'Problem solved'. Company CEO apologises
Trading resumed regularly at the Milan Stock Exchange
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Key points
4' min read
An update problem with the Crowdstrike security software (-14.5% at the start of Wall Street) continued to cause problems for millions of Microsoft Windows users (-1.8%) worldwide, from airlines and railways to banks. Planes grounded from Europe to the US; 50 flights cancelled at Fiumicino alone, over a thousand worldwide.
Around 5.30pm UK time, Microsoft's software division announced in a post on X that it had completed its "mitigation actions" and that it believes all previous issues with its software products have been resolved. "Our data indicates that all previously impacted Microsoft 365 apps and services have recovered," reads the company's post. "We are entering a monitoring period to ensure the impact is fully resolved."
The problem was allegedly caused by an update of the CrowdStrike software platform. The ceo of CrowdStrike, George Kurtz, apologised for the worldwide outage, promising to work with all his customers as they work to bring their operations back online. "We are deeply sorry for the impact we have caused to customers, to travellers, to anyone affected, including our company," he told Nbc News' Today programme. "Many customers are rebooting the system and it will be up and running soon," Kurtz said. "It may take time for some systems not to automatically restore," he added, but the company "will make sure every customer is fully restored."
The Nyse markets are fully operational and we expect a normal opening this morning'. This was stated by a spokesman for the New York Stock Exchange. Wall Street was mixed in Friday's premarket. Still chaos at airports .
CrowdStrike cybersecurity software launched
The problem allegedly arose from a software agent update error, which triggered large-scale computer failures. It would not, therefore, be a hacker attack. This is according to informed sources.
