Rocco Forte: 'Three new openings by 2027. Europe, an alternative to the Middle East'
Interview with the 'sir' of hospitality. In addition to Costa Smeralda, Naples and Noto, five other projects are being studied. There is growing interest in lakes and mountains and a bet on wellness and longevity. The crisis? "It will depend on the duration. But fuel and a halt in arrivals from the USA could create problems"
The group's DNA is already written in its company name: Rocco Forte & Family Plc. A name that is a true declaration of intent, capable of reaffirming the centrality of the family history (4 generations of hoteliers) even in the face of an international corporate evolution.
Although the group is a structured Plc, with the Saudi sovereign fund Pif now a 49% shareholder, the soul of hospitality signed Forte remains firmly anchored to that family value that acts as a guarantee seal for every property. We met Sir Rocco Forte in Milan on the occasion of the award conferred on him by the consultancy firm Pkf at the 196+ event, coinciding with the Salone del Mobile. A 'Lifetime Achievement Award', or more simply a career award.
A story, that of Rocco Forte Hotels (around £320 million annual turnover with 15 hotels, private villas and Rocco Forte House and 4 to open by 2028), that encapsulates the characteristics of the family.
To Sir Rocco Forte the guidance and development, to his sister Olga Polizza, head of design, the task of creating a unique atmosphere in each hotel, a bit like furnishing one's own home, with art objects attached. And then there is the new generation in the field, with Sir Rocco's three sons already active in the company. If in terms of design, the brand has always focused on the exaltation of unique and tailor-made projects, the importance attributed to its employees, those who animate the structures, is emphasised by Rocco Forte himself: "It is the front-line staff that make the company's offer tangible" and to the young people he says: "The hotel sector is a great industry and involves people, it has a fundamental social aspect, which is why in managing the business we focus on the sense of belonging, respect and the valorisation of the staff". When asked what are the sources of inspiration that govern the business, he explains: "The cultural and artistic offer of the place, the design and the high level of service towards the guest".
Your chain has a high percentage of foreign guests, what are you experiencing in terms of market trends and bookings in this phase of geopolitical crisis?
Yes, in Italia we have about a 50 per cent American presence. I must say that there has been a bit of a pause, but it will depend on what happens in the next few weeks. If the war continues for a long time, it could certainly create problems, with the inevitable shortage of fuel, the closure of some routes, but on the other hand Europe is also chosen by those who were planning to stay in the Middle East or other long-haul destinations.
In November you opened the hotel in Milan and the aim is to grow further in Italia. Where are you with the development plan and what are the next openings?
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