San Donato Group

San Raffaele Hospital, BoD revokes CEO Galli after night of chaos in the intensive care unit

The intensive care pavilion at San Raffaele, the so-called Iceberg, went haywire due to the alleged inexperience of the nursing staff hired by an external cooperative. Galli, who learned of the start of the procedure, announced his irrevocable immediate resignation

Aggiornato il 9 dicembre 2025 ore 17:15

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Iceberg, nuova strutta del complesso ospedaliero San Raffaele. (Imagoeconomica)

4' min read

Translated by AI
Versione italiana

4' min read

Translated by AI
Versione italiana

The board of directors of Gruppo San Donato SpA, which met today under an urgent procedure, following theserious events that occurred during the night between 6 and 7 December last in the San Raffaele hospital, announces that it has unanimously voted for the revocation procedure against Francesco Galli, sole director (ceo) of Irccs Ospedale San Raffaele.

Galli, who became aware of the initiation of the procedure, announced his irrevocable and immediate resignation, reads a note.

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At the same board meeting, Marco Centenari was appointed as the new sole administrator of the San Raffaele Hospital.

Centenari, in his dual role as Chief Executive Officer of the San Donato Group and sole director of the San Raffaele Hospital, confirmed the total willingness of the hospital and all the professionals involved to ensure absolute transparency and to protect the health and safety of citizens first and foremost.

San Raffaele, critical issues emerged in the intensive care unit.

After a night of chaos in which the intensive care ward of the San Raffaele, the so-called Iceberg, went haywire due tothe alleged inexperience of the nursing staff hired by an external cooperative to which the care of the patients had been entrusted, the sole administrator of the Milanese hospital, anticipating the move of the board of directors, resigned. Then, as mentioned, formally relieved of his duties by the board of directors.

The measure came in the wake of the 'serious events that occurred' between 6 and 7 December last year, witnessed by reports of a number of critical issues in the facility, and on which the regional councillor for Welfare, Guido Bertolaso, has now 'ordered the immediate launch of an ATS investigation'.

There in that pavilion that houses the admission room - it accommodates patients coming from the emergency room who are waiting to be assigned to the ward most suited to their clinical problem, ndr - and the high-intensity medicine and intensive care wards, on Friday evening, 5 December 2025 errors were reportedly made by nurses to such an extent that the health management and the head nurses, who had immediately opposed Galli's decision to contract out the service to the co-operative, were forced to block access from the emergency department and divert patients - who are generally in delicate condition - to other departments.

The investigation, Bertolaso explained, will serve to 'reconstruct precisely what happened and verify any organisational or procedural criticalities. Ats will operate with the utmost thoroughness, listening to all the figures involved and acquiring the necessary documentation.

At the end of the investigation,' the councillor added, 'all measures deemed appropriate will be taken to ensure that similar situations cannot happen again.

Bertolaso: we will follow evolution

"We manage a region with 10 million inhabitants, over 200 public and private hospitals and 120,000 employees in the welfare sector alone. It is physiological that every day critical issues may arise: it would be impossible to think that everything always works perfectly. When a specific problem emerges, we intervene immediately, as we did with the San Raffaele authority'. This is what the Welfare Councillor of the Lombardy Region Guido Bertolaso explained, regarding the reports of criticalities that emerged yesterday concerning the San Raffaele hospital in Milan.

The reactions

The next day, several parties issued press releases to the agencies.

Medici Fimmg Milano: reduce pressing on emergency rooms:"What happened at the San Raffaele hospital in Milan, where a series of mistakes made by the nurses of the external cooperative on their first day of service sent the third floor housing the High Intensity Medicine, Intensive Care Medicine and the Admission room, is not good news especially for us Milanese doctors who have always identified the hospital as a centre of excellence even for emergency situations".

 Attilio Fontana: after inspection we will have clearer ideas:"After examining the results of the inspection" at Milan's San Raffaele hospital "we will have clearer ideas". This was explained by the president of the Lombardy Region Attilio Fontana this morning in the Lombard capital, on the sidelines of the inauguration of the new headquarters of the Italian Winter Sports Federation (FISI) in the Aler building in Via Costa 20

Rsu S.Raffaele Milan: take action to avoid serious risks to patients; thecomplaint, signed by the coordinator of the Unitary Trade Union Representation (Rsu) of the San Raffaele hospital in Milan, Margherita Napoletano, is dated 7 December. The document reported 'the serious danger in which patients admitted to the facility find themselves' and enclosed a series of e-mails exchanged between the doctors of the High Intensity Medicine, Admission Room and Intensive Care department and the health management. "We believe that the situation is still not under control and is destined to spread," the Rsu pointed out in the text.

 An act that was followed this morning by a new stage: the Rsu coordination went to the police station to detail the facts contained in the complaint sent via Pec to the Central Police Headquarters, and in a note they ask the Lombardy Region to keep watch and the hospital administration to commit itself to relaunching the structure. According to the union representatives, in fact, the 'emergency management of the problems' risks 'imploding the hospital'. The finger is pointed at the sole administrator who resigned yesterday, Francesco Galli, who, according to the Rsu complaint, "has asked the coordinators to recruit staff from other departments, which are already understaffed".

Late yesterday evening, the board of directors of the San Donato Group, meeting under emergency procedure, announced that it had voted

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