Unioncamere-Isnart

Spa tourism, growth in attendance and revenue

Centinaio: 'Presented a bill aimed at protecting and relaunching the sector also for the coverage of spa treatment costs by the SSN'

Sirmione. (Adobe Stock)

4' min read

Translated by AI
Versione italiana

4' min read

Translated by AI
Versione italiana

Spa tourism is soaring, posting record double-digit growth. According to the estimates of the Unioncamere-Isnart Observatory on the Economics of Tourism of the Chambers of Commerce, presented at the conference 'Italian Spa Tourism as a Driver of Market Growth' held today in Rome, in 2025 there will be around 24 million tourist presences with a direct economic impact of more than 5 billion, with important spin-offs on food and wine, shopping and culture.

"Spa tourism, which represents a historical and identifying component of the Italian tourism offer, has been going through a phase of 'reorganisation and competitive repositioning' for some time, which we, as the Chamber system, wanted to focus on," explained Andrea Prete, president of Unioncamere. From our snapshot, thermalism is confirmed as a strategic product because it is capable of holding together treatment, health, and prevention paths, with a concept of wellness in a holistic sense, for which there is strong demand, both domestic and international. We want to accompany spa enterprises in the processes of innovation, repositioning, and integration with other tourism chains in the territories, helping to strengthen the overall competitiveness of destinations, in a logic of territorial regeneration and sustainable economic development'.

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The research shows how the most competitive destinations are not those that offer single services, but those that manage to build coherent experiential itineraries, capable of giving continuity and recognisability to the wellness holiday, tying together the spa experience with the enjoyment of the territory's cultural, landscape, and food and wine heritage. In particular, it is estimated that tourists on holiday in Italian spa destinations spent almost €2 billion on accommodation and catering alone, plus €1.9 billion on purchases of spa services, wellness, and recreational activities (culture, events, and entertainment for the various tourist targets), and €1 billion on shopping (clothing, footwear and accessories, food and wine and local crafts, and other made-in-Italy products).

A wellness holiday chosen in half of the cases by high-spending tourists, who spend an average of 256 euro each day, 90 euro more than the average spa tourist. It is mostly chosen by millenials with a share close to 31%, who travel as a couple (49.4%) or with friends (17.5%), choosing resorts that offer integrated wellness programmes, from thermal waters to treatments, strictly quality and customised on the basis of needs and expectations.

"The data presented confirm that spa tourism is a strongly evolving sector capable of generating decisive economic value for the territories and of intercepting an increasingly qualified national and international demand," adds Renzo Iorio, president of Federterme Confindustria. "The new product offer must respond to these changes by focusing on quality, customisation of services, and integration between health, prevention, and wellness, also in a logic complementary to the health system. The challenge is to accompany this growth with investments and innovation, strengthening the positioning of Italian spa destinations and their competitiveness throughout the year".

When choosing a spa destination, the quality of the water and the availability of curative treatments and wellness services count above all, but in one out of two cases, decisions are also made on the basis of value for money, and 40% are attracted by the spa destination's reputation and branding. Very interesting is the figure of repeaters: 6 out of 10 visitors are regulars of the resort and the facility they visit.

"For a few years now, the Italian thermal tourism chain has been undergoing a process of revitalisation, with investments in infrastructure and ancillary services, but also in branding and greater visibility on the web, which have contributed to repositioning it in a high-end segment of the offer," recalls Loretta Credaro, president of Isnar, the National Institute for Tourism and Cultural Research. In order to support this change, a system policy is needed, a qualitative growth not only of individual facilities but of the entire supply chain and, why not, a policy of defiscalisation of spa expenses, on the model of what has been done by some European countries'.

The day's proceedings were closed by a speech by Gian Marco Centinaio, Vice-President of the Senate and Senator of the League, who emphasised: 'Italy must valorise the many tourist attractions it can offer visitors and, from this perspective, the spa sector is a feather in its cap,' added the Vice-President of the Senate. This is why I have presented a bill that aims to protect and re-launch the sector, starting with the recognition of the quality of the services provided and the coverage of spa treatment costs by the National Health Service, and ending with the creation and promotion of real spa districts, capable of integrating health, tourism, and economic services. The visitor, in fact, does not remain confined inside the establishment, but seeks local experiences and products, feeding the induced industries. With our proposal, we can finally bring order to the regulations governing thermalism in Italy and provide an opportunity for further development'.

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