familyandtrends

Talk... and strategise as you eat.

(AdobeStock)

4' min read

Translated by AI
Versione italiana

4' min read

Translated by AI
Versione italiana

Clayton Christensen's Value Chain Evolution theory is, like all good theories, as simple as it is useful; it states that companies should control every activity, or combination of activities, within the value chain that determines performance on the dimensions that matter most to consumers and increase their willingness to pay; when functionality and reliability are important to consumers, companies need proprietary and integrated solutions to try to achieve a good enough level; when product functionality and reliability exceed consumer needs, then convenience and customisation become the aspects that are no longer good enough.

familyandtrends believes that the theory explains well the trend that is changing the food sector and its distribution, and that family capitalism has to deal with it because many Made in Italy brands are linked to food and the retail distribution system in Italy is dominated by family businesses.

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The big food multinationals have already entered a crisis and reacted to very unsatisfactory economic trends with corporate reorganisations. In '23 Kellogg, with a turnover of 16 billion, split into Kellanova (snacks, 13 billion) later bought by Mars and WK Kellogg (cereals, 3 billion) by Ferrero; at the time of the split the company was worth about 20 billion, the two splits were bought for about 39 billion. In '25 came other transactions: Unilever (personal care, home care, sauces and beverages, 60 billion) split Magnum Ice Cream, 8 billion; Kraft Heinz 25 billion, after a merger orchestrated in '15 by none other than Buffett, in '26 it will split into two: Global Taste Elevation (ketchup, mayonnaise, sauces, 15 billion) and North American Grocery (processed meats, packaged cheeses and cold cuts etc, 10 billion). Also this year, Keurig Dr Pepper, which in '18 merged soft drinks and portioned coffee for 18 billion, will split into Keurig, which will first acquire JDE, creating the world leader in coffee (15 billion) and Dr Pepper which will be a US player in carbonated soft drinks (11 billion).

The industry as a whole is changing, total margins are decreasing and distribution is retaining an increasing share. In '24, in the USA, the industry's profit pool, about 760 billion, went 47% to distribution and 53% to producers; the proportion ten years earlier was 33% and 67%. In Italy, 41% of the sector's approximately 8 billion profit went to distribution and 59% to producers.

All this is happening because the consumer is changing. Functionality and reliability used to be the dimensions that increased willingness to pay, think for example of the reliability of canned products, e.g. tuna, coffee, for which the producer with his brand name was the guarantor of quality and integrity from the factory to the table, or the functionality of a taste enhanced by additives used for flavour, texture, colour, preservation or palatability.

With regard to the taste and palatability of food, even if we in Italy are less aware of it thanks to the quality of our cuisine, the food industry has made giant strides to the point of creating a real addiction to ultra-processed industrial food, so much so that in 1999, as recounted by the New York Times, the directors of the top eleven American groups in the sector met to seek remedies for the obesity epidemic they had created. It is not so much a coincidence that 20 years later, scientific research launched slimming drugs with enormous success; the spread of which will lead to a further decline in volumes for the industry.

Over the past two decades, consumer demands have also been surpassed in terms of functionality and reliability and today convenience and customisation count. Convenience has given rise to discounters in distribution and first-price competitors in manufacturing, while customisation to specialty stores and small premium brands. The perfect storm for companies built in the period of functionality and reliability, which are now being attacked at the low end by business models that are unreplicable to them and at the high end by multitudes of small, independent premium brands and ever-changing distribution concepts.

The solution for family businesses is always the same: address the consumer's willingness to pay with an entrepreneurial approach based on experimentation. For manufacturers, it means learning to manage multiple brands by abandoning the much, and nowadays too simple and copied, idea of being the first brand in a category and learning to launch and manage multiple brands, from one or more fighting brands to many premium brands perhaps developed in partnerships or in concept workshops. For sellers, this means breaking down the single supermarket format, thinking of special and/or premium concepts for certain product categories, e.g. a chain of butchers' shops, delicatessens, ethnic products, overcoming the competition of discounters by focusing on small, widespread shops by evolving, or in partnership, with 'Bangla Markets'.

These experiments to evolve the sector must be done now so as not to fall behind and with great confidence: Italy has taught the world how to eat, Italian entrepreneurs will know how to teach the sector how to adapt by following consumer tastes by responding to Christensen's evolution of the value chain.

(*) Lecturer in Family Business Strategy - University of Turin - bernardo.bertoldi@unito.it

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