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The best way to make a good generational transition is... to found a university!

Steve Jobs, cofondatore di Apple Computer, parla in una sala conferenze della sua nuova società NeXt, Inc. a Redwood City, Ca. nell’aprile 1993. (AP)

3' min read

3' min read

Over the past two decades, the academy has made great strides in finding and applying ways to ensure solid shareholding in family businesses while still not always succeeding in ensuring business continuity. Admittedly, this is partly because ensuring the adaptation of a business to the changing competitive environment is difficult, but the main reason remains the failure to convince entrepreneurs of the soundness of the solutions and investments required.

familyandtrends has decided to try it again, this time taking an example so magnificent that it bends the scepticism of the most wary of entrepreneurs. We are talking about a company that was led by its founder to have 108 billion in turnover, 34 billion in profit with more than sixty thousand employees: the company is Apple and it cannot be said that Steve Jobs was not good in his entrepreneurial journey, also because he was kept away from the company for twelve years and had to come back because it was in a bad way. Apple is not a family business: Jobs owned 0.021% of it, having sold a large part of it when he was kicked out as a young man and become rich by selling Pixar to Disney. Here we focus only on how an entrepreneur should work on business continuity and not governance.

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Jobs set up his generation transition with some success: today his company makes more profits than it did on the day he left it; in 24, turnover was 394.3 (x 3.6), EBIT 123.2 (also x3.6) and employees 164,000 (x3).

How was this possible? Did it take throngs of notaries, lawyers, accountants, strategic advisors, technology experts? Well no: all it took was one professor, a very good one.

Jobs personally hired Joel Podolny in 2008 to internalise the thinking of its visionary founder at Apple in order to be ready the day he would no longer be there. In the words of someone who was there and who, as always at Apple, does not wish to be quoted: "Steve was thinking about his legacy. The idea was to take what makes Apple unique and create a place that could pass that DNA on to future generations ... No other company has a university tasked with exploring the roots of its success so thoroughly."

Podolny's mission was to transform Jobs' characteristics, e.g. attention to detail, accountability, perfectionism, simplicity, confidentiality, constant feedback, into processes that could be replicated in the future by those with relevant roles at Apple. From day one, Podolny occupied an office between Jobs' and Cook's, could observe everything, and when the problem arose of having him attend leadership team meetings... the problem was solved by appointing him head of HR.

The project, again interviewing people who were involved in it, had been in gestation for more than five years but became super urgent in 2008, when Steve Jobs learned of his illness and it was his priority before he temporarily left the company for health reasons in 2009. familyandtrends is the first time I've heard of an entrepreneur making sure his university is up and running before going into surgery, usually dealing with wills. Yet that 'his company makes in profit today what it made in turnover when he left it' should give us pause for thought.

What magic is ever practised at this university? Confidential cases are studied on key decisions in Apple's history. The cases are produced in-house and by stellar professors, real magicians but from the academy, the likes of, for example, Richard Tedlow. They deal with how work and decisions are made at Apple. Publicly one can say little more, especially if one wants to have any hope of collaborating with Apple Univeristy, but on Wikipedia one can find out that some examples of these courses are: 'What Makes Apple, Apple', 'Communicating at Apple'. What do you do in these courses? You learn Apple's DNA as Steve Jobs imprinted it in a series of case studies that serve as a guide for his company's future decisions. In a nutshell, you study thousands of decisions made in Apple's history such as: how the iPod was decided to be opened up to Microsoft's system, how the iPhone was decided to be launched, why MobileMe was necessary, why the Apple TV remote control has three buttons, how to work in a functional organisation, how to communicate with colleagues, etc.

It is certainly an unusual way to prepare one's entrepreneurial legacy by securing the DNA of one's enterprise in the future, but it has proven to be quite successful; perhaps entrepreneurs should think about it; the best way to make a good generational transition... is to found a university!

Bernardo Bertoldi (Lecturer in Family Business Strategy - University of Turin - bernardo.bertoldi@unito.it)

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