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The trade without a workshop

If artificial intelligence takes over entry-level jobs, young people will lose the place where they learn what school does not teach. Businesses and the education system will have to rebuild it.

 industrieblick - stock.adobe.com

3' min read

Translated by AI
Versione italiana

3' min read

Translated by AI
Versione italiana

For centuries, a trade was learnt in a workshop. The apprentice would watch the master, repeat the simplest movements, make mistakes under an expert eye and, step by step, become independent. Today’s workshops go by other names: the law firm where the trainee researches case law and drafts their first documents, the consultancy firm where the junior analyst prepares tables and slides, the office where the new recruit handles administrative tasks alongside a senior colleague. These tasks are often repetitive, but they were the first step on the career ladder and, above all, a learning experience.

These are precisely the tasks that artificial intelligence performs best, and the data is beginning to show this. A study by the Stanford Digital Economy Lab (Brynjolfsson, Chandar and Chen, 2025), based on the payslips of millions of American workers, finds that in occupations most exposed to AI, employment among 22–25-year-olds has fallen by around 13 per cent compared with other sectors, whilst that of their more experienced colleagues has remained stable or increased. In the UK, the major audit and consultancy firms have reduced the number of new graduates they take on, and in American law firms there is open talk of a ‘broken ladder’, because the work carried out by junior associates served both to generate revenue and to provide training; if machines do this work, there is no longer any material left on which to practise.

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The phenomenon is portrayed as a threat to employment. Yet one question remains in the background: what is lost in the passing on of a trade when the first rungs of the career ladder disappear?

Young people mainly possess codified knowledge – the sort found in manuals – which AI has learnt from those very texts. Experts, on the other hand, possess tacit knowledge, which helps them to understand that a customer is worried even if they do not say so, to sense that a figure does not add up, and to know who to ask. This knowledge is not found in books, which is why machines do not possess it. It is learnt through practice, alongside those who know.

AI does not replace tacit knowledge, but it risks erasing the very places where it is formed. A company that uses it to do without young people saves money today but finds itself without experts tomorrow. In ten years’ time, who will be able to check the machine’s work if no one has learnt how to do so?

If the workplace no longer develops organically, it must be rebuilt. The key figure is the manager. The Fondirigenti study on the ‘manager as trainer’ starts from an observation: the manager is always training staff, more often than not without realising it, for better or for worse. People learn from how they handle a mistake, how they give feedback, and how they make decisions under pressure. This role must be made explicit, recognised and valued. The time freed up by AI could be reinvested precisely here, with fewer hours spent producing documents and more spent developing people. Alongside the manager, the experienced colleague acting as a mentor and the team as a learning community once again take centre stage.

In practical terms, this means planning for young people’s induction by assigning them tasks that facilitate learning, even when a machine could carry them out more quickly. It is also important to have the AI’s work reviewed by an expert, because verification is now a way of learning. In this initial phase of work, AI could be used as a simulator and tutor, to increase opportunities for practice and for making mistakes in a safe environment.

This rethink also applies to schools. From 2025, PCTO programmes will be known as ‘school-work training’. The new name could provide an opportunity to change the substance of the programme: not short periods of observation, but hands-on experiences alongside a company mentor who is equipped to pass on their knowledge. And businesses should regard these mentors as a strategic role, not just an additional task. This also applies to ITS Academies and university work placements: wherever classroom learning is combined with work experience, the quality depends on those who support the student.

Artificial intelligence is forcing us to rediscover an age-old truth: the most valuable skills are passed on from person to person. The workshops of the future will not be those without machines, but those where someone still has the time and the desire to teach.

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