Milan

The future of culture in ten megatrends

The PoliMi Digital Innovation Observatory for Culture presents its research on the future of culture and museums over the next ten years. Artificial intelligence, technology and social issues are the megatrends with the greatest impact

by Giuseppe Cosenza

Il convegno dell’Osservatorio Innovazione Digitale per la Cultura del PoliMi

5' min read

Translated by AI
Versione italiana

Key points

5' min read

Translated by AI
Versione italiana

What impact does artificial intelligence have on the cultural experience of museum visitors, and how is it changing the cultural offering? Can the introduction of algorithmic systems influence visitor behaviour within museums? Is there, moreover, a common thread linking the fate of the new and old generations in shaping the museum offering?
These questions were addressed at the conference “Innovation in Culture between Past and Future: the Megatrends of the Next Ten Years”, organised by the Digital Innovation Observatory for Culture at the Politecnico di Milano provided answers to these questions, ten years after its inception.

Il convegno

 
Megatrends

Drawing on its experience, the Observatory has, together with its community of stakeholders, identified and validated a number of technological and social megatrends set to shape the future of culture over the coming decade. Starting with a structured analysis of four broad categories of trends – technological, social, political-systemic and climate-environmental – a distinction was made between strong and weak trends, followed by a forward-looking projection selecting ten that will have an impact on culture.

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Megatrend


The first megatrend concerns the personalisation of the cultural and museum experience, following the model of VOD platforms such as Netflix, RaiPlay and Prime, which offer (almost) tailor-made digital content. In this process, artificial intelligence makes a decisive contribution, enabling a more targeted, dynamic interaction that is closely aligned with the public’s needs. The National Gallery of Umbria has developed the web app AifeelGNU, based on artificial intelligence, which analyses the visitor’s initial emotional state, age and available time to suggest a personalised tour, whilst also paying attention to the user’s well-being at the end of the experience. Artificial intelligence facilitates solutions that were previously very difficult to implement, if not at very high costs, such as instant multilingual translations and accessible, dynamic interfaces capable of adapting to individual needs.
Further megatrends influenced by artificial intelligence concern the world of work, from professions to operational processes, right through to the development of cultural offerings. AI will not completely replace the work of cultural practitioners; however, according to the Observatory, AI-based tools will be able to enhance the capabilities of creatives and cultural professionals in data analysis, information research and the planning of events and exhibitions.

Platforms such as Europeana or Google Arts & Culture are already using AI to create digital ecosystems that connect people, places and digitised cultural objects, fostering new ways of engaging with and interacting with them. A further area of development concerns the efficiency of AI agents, which are theoretically capable of autonomously carrying out individual stages of the production process or, in the future, entire work cycles.

Variables

On the subject of AI, the research highlights a crucial concept: ‘trustworthy AI’, meaning trust in AI based on its reliability, transparency and adherence to recognised ethical principles; conversely, the misuse of artificial intelligence can act as a significant deterrent.
Vibe-coding allows for the development of applications and web interfaces without the need for advanced programming skills, significantly reducing development time and costs. These features are particularly useful for small cultural and creative enterprises, which often struggle to respond promptly and efficiently to the requests and needs of institutions, precisely because of their limited available resources.

The focus on technological megatrends continues with the rise in visitor and audience numbers, the proliferation of sensor-equipped and smart venues, algorithmic mediation by platforms, and the emergence of collaborative practices in data sharing. The evolution of these trends is based on confidence in technology’s ability to improve both cultural supply and demand, helping to make the experience more accessible and personalised.

The three social megatrends – the Silver Economy, Gen Z and Gen Alpha, and cultural venues as community spaces – offer interesting insights. In the Dicolab course ‘Futures Studies for Culture’ at the National School of Heritage and Cultural Activities, one of the most significant phenomena analysed is the growing demographic imbalance. The world’s population is expected to reach around 9.7 billion people by 2050 and 10.9 billion by 2100. At the same time, the gradual decline in fertility and mortality rates will lead to a general ageing of the population. In the wealthiest countries, falling birth rates and rising life expectancy will place increasing pressure on health and social security systems, as well as on the labour market. The report produced in 2013 by RAND Europe for ESPAS forecasts an average age of 44.7 years in the 27-country European Union by 2030, compared with a global average of 33.2 years. It follows that cultural provision must be reshaped to take account of the so-called Silver Economy, both in terms of cultural production and well-being.
From this perspective, culture is progressively taking on a therapeutic function, becoming itself a form of social and relational medicine.

The relationship between museums and cultural institutions is becoming increasingly complex when it comes to engaging with the younger generations, known as Gen Z and Gen Alpha. A gap has emerged – one that is sometimes unbridgeable – as young people often perceive cultural institutions as being out of touch with their way of life. A change of perspective is needed, accompanied by a healthy dose of self-criticism, to design a cultural offering that is truly in step with the times and capable of generating meaning and value.
The latest megatrend highlights how cultural venues are evolving into community spaces where different generations meet and coexist. In this transformation, cultural institutions are becoming living, breathing entities, inclusive and geared towards active citizenship.

The experts' view

According to Francesca Cruciani, a researcher at the Observatory, “the most significant megatrend is AI supporting cultural workers, because it makes processes more efficient and enhances the metadata tagging and cataloguing of digital heritage. Added to this is vibe coding, which helps businesses respond in a variety of ways to the needs of institutions and keep costs down”. Cruciani also emphasises that ‘the link between the Silver generation and younger generations is the transformation of cultural venues into spaces where community-building, exchanging ideas and collaborative creation become fundamental elements’.

The Observatory’s conference remains an important annual event that provides a showcase for the latest developments in the cultural and technological spheres. Of particular interest was the presentation of the ‘Manifesto for the Conscious Use of Artificial Intelligence’, promoted by Alessandro Bollo, director of the National Museum of the Italian Risorgimento, which addresses, from an ethical perspective and through nine points, an issue that is not merely technological. It is clear that this too will be one of the central themes of the near future.

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