Training

The three indispensable superpowers for a successful manager leader

Find out what are the three fundamental superpowers every manager must possess to become a true leader

3' min read

3' min read

After many years of study and managerial practice, I can say that the ideal leader is the manager who possesses these three superpowers: humility, empathy and competence. While it is possible to work on competence even in old age, the other two must be cultivated from an early age, otherwise I fear it is too late. Let's see together why these superpowers are so important.

Humility, empathy and competence

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Humility is essential to increase one's complexity by learning from others without threatening one's self-esteem. 'Increasing one's complexity' means increasing one's ability to handle complex situations, problems and information, such as: skills development, critical and creative thinking, adaptability, understanding social dynamics, and managing emotions. Humility allows us to lower the 'drawbridge' of our egorithmic fortress, allowing feedback from our interlocutors to enter our minds, as in a kind of inception, in order to improve on all the other competences, necessary to lead a team.

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But being humble without being competent does not give people the necessary authority to be heard, because there is a tacit and implicit respect, dare I say tribal, between people who recognise each other as competent, whatever the domain of reference. This respect is based on the mutual appreciation of each other's skills and knowledge, creating trust and professional esteem, without which, of course, one does not work well together.

Finally, humility and competence are not enough because, as the philosopher and sociologist Edgar Morin would say, people are complex systems and, as such, must be managed. In order to be able to intercept physiological tensions within a group or to understand the personal difficulties that one or more people may be going through at a given time in their lives, one also (and above all) needs the superpower of empathy.

Empathy helps people to be themselves, without worrying about having to mask their emotions, thus facilitating communication that goes far beyond the verbal. "Read the room" is an Anglo-Saxon expression that refers to the ability to understand and perceive the atmosphere and moods of the people present in a given situation, in order to adapt one's behaviour accordingly. It is probably another way of defining emotional intelligence, which is now considered by many to be the most important of intelligences, especially if you have theburden of having to manage a team.

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The paradox of the leader who has these superpowers

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Generally, those who are strongly humble and have the necessary competence to 'know that they do not know' do not feel capable of managing a team, do not consider themselves up to the task and tend to avoid taking on such responsibilities. This paradoxical aspect, however, can turn into a useful tool to identify the right leaders for the purpose: those who hide, perhaps in their introversion, and those who refuse, are often the right people to promote as leaders. This allows us, among other things, to follow Plato's advice not to give power to those who desire it, lest they run the risk of using it for personal gain.

Execution guaranteed

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I have seen for myself that leaders who embody these qualities manage to ensure flawless execution of even the most challenging tasks, keeping team morale high and allowing everyone to stay in the flow. One breathes a serene and pleasant atmosphere even during particularly intense and tiring phases, when one is asked, perhaps suddenly, to do a lot in a short time. A team managed in this way manages to be ten times more productive than any other team that does not benefit from these three superpowers.

Leader to leader

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Another positive aspect of leadership based on these three superpowers is the viral ability to generate new leaders, not mere followers. This happens because humility, competence and empathy train others with the same characteristics, not because of corporate imposition or the reward of an MBO, but because everyone wants to work in extremely pleasant environments, where people, feeling deeply at ease, can increase their complexity and feel truly fulfilled.

The doubt

A doubt remains, however. If an organisation, in order to function well, needs heroes with these superpowers, is it not, by chance, the organisation itself that is dysfunctional? Is it not the case that we require such exceptional people because it is the operating system in which they operate that is wrong? In short, to paraphrase Bertolt Brecht's Galileo (forgive me for this), I would say: 'Blessed is the organisation that does not need leaders'.

* Business manager

Bibliography for further study:  

(1) 'Good To Great: Why Some Companies Make the Leap... and Others Don't' by Jim Collins.

(2) 'Flow. Psychology of Optimal Experience' by Mihály Csíkszentmihályi

(3) 'The Cathedral and the Bazaar: Musings on Linux and Open Source by an Accidental Revolutionary' by Eric S. Raymond

(4) 'Being a leader. Leading others through emotional intelligence' by Daniel Goleman

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