Presentations

The value of public transport beyond mobility

 (Adobe Stock)

3' min read

Translated by AI
Versione italiana

3' min read

Translated by AI
Versione italiana

For too long, we have viewed local public transport primarily as a service to be organised, funded and made more efficient. This is an understandable perspective, but it is insufficient. Its value, in fact, goes beyond its ability to carry millions of people from one place to another every day. It is measured by the opportunities it makes accessible, the quality of life it helps to improve, and the cohesion it fosters between people, communities and local areas.

Public transport is increasingly, even before being a technical infrastructure, a social infrastructure. It enables people to get to work or school, or to access public services. It bridges not only physical distances, but also economic and social ones, putting into practice a fundamental principle: where you live should not determine your access to opportunities.

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Talking about mobility therefore means talking about the development model we want to build for the country. A comprehensive and reliable public transport system reduces traffic and emissions, improves quality of life, expands employment catchment areas, combats the isolation of suburbs and remote areas, and promotes participation in economic and social life.

That is why we must change the way we assess investment in public transport. We cannot measure it solely in terms of the ratio of costs to revenue from the service. We must consider their overall performance, taking into account the benefits to health, the environment and the quality of life in a region. What appears as a cost in the budget of a single sector may generate a benefit for the country as a whole.

This vision calls for a different approach to the allocation of public resources. It is not a question of pitting transport against healthcare, education or social policies, but of recognising their interdependence. More sustainable mobility contributes to prevention and improves access to services, training and work.

We need a policy capable of overcoming the silo mentality and channelling resources towards initiatives that generate the greatest collective value. We must move from funding services to investing in impact.

The energy transition must also be viewed from a broader perspective. Electrifying a fleet does not simply mean replacing an internal combustion engine with an electric one. It means redesigning networks, depots and infrastructure, gradually transforming depots into energy hubs serving local communities. It also means developing the professional skills needed to manage innovation.

The experience of Cremona, the first provincial capital in Lombardy to have completed the electrification of its urban fleet, shows that transformation is possible when there is vision, planning and continuity of investment. However, there is no one-size-fits-all solution for every context: in suburban transport, range, journey distances and infrastructure necessitate a gradual and technologically open approach. Decarbonisation must not compromise the reliability of the service: environmental ambition, economic sustainability and operational continuity must go hand in hand.

The same applies to digital innovation, which only makes sense when it delivers tangible benefits. For the public, true innovation means knowing in real time where their bus is, being able to plan their journey with certainty, easily purchasing a ticket and receiving timely information. The role of technology is to absorb complexity, not to pass it on to people.

No technology, however, can replace the human capital that makes the service possible every day. The shortage of drivers and specialised professionals is a strategic issue. Training drivers and technicians means creating skilled jobs and building the skills needed for the transition. The Academies run by Arriva, which have already enabled the recruitment of over 130 new drivers since their launch, demonstrate how training, employment and service quality can reinforce one another.

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Finally, there is one aspect that needs to feature more prominently in the public debate: transport poverty. Around 7 million citizens are vulnerable because they live in poorly served areas, and over 2 million consider the cost of travel tickets to be excessive. These figures illustrate not only a gap in access to transport, but a gap in citizenship. Those who cannot easily reach a workplace, a school or a healthcare facility participate in economic and social life from a position of disadvantage.

Electrification, digitalisation, training and inclusion are therefore not separate objectives. They are the different aspects of a single transformation, which must make public transport more efficient and sustainable, but also more accessible and closely integrated into people’s daily lives.

The future of mobility will not be determined solely by the ability to move more people in less time. It will be determined by our ability to enable more people to access the same opportunities. This is the value of public transport beyond mere mobility: not just changing the way we get around, but helping to build the country in which we want to live.

Chief Executive Officer of Arriva Italia

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