Education, 100% of university students supported by Multiversity's generative AI chatbot

"Active since the start of the 2024-2025 academic year, the first generative AI chatbot launched by Multiversity is already serving 100 per cent of students with over 99 per cent accuracy in responses." This is stated by the Multiversity group, which points out that "the new service, based on OpenAI technology and developed with the support of Bain & Company, offers continuous assistance to students and is available 24/7". Thanks to the generative AI, "the platform responds in a clear and personalised way, adapting to the level and learning style of each student and always maintaining a high teaching quality," the note continues. "In addition to the chatbot, Multiversity is developing a cutting-edge digital educational system that includes tools to improve teachers' operational efficiency, automating administrative and teaching activities and optimising processes to leave more room for value-added activities, such as research and direct student training.

"The platform was created with the aim of enabling students to deepen the content of lessons by stimulating greater interactivity between teachers and pupils. It is establishing itself as an advanced and reliable teaching tool. A significant fact: to date, the chatbot has already provided around 100,000 responses," commented Mutiversity CEO Fabio Vaccarono. "By the end of the year," he added, "we expect full coverage of the content of all courses, so that more and more students and lecturers will be able to take advantage of this unique service.

"The scale of Multiversity's AI integration among staff and students is truly impressive. They were among the first to recognise the opportunities AI offers for the education sector and are demonstrating how this transformative technology can support faculty, improve learning for students, and make higher education more accessible and inclusive," continued the general manager of Education at OpenAI, Leah Belsky. Multiversity says that "in the coming months, the advanced chatbot will evolve to go beyond answering student questions: it will be able to assess preparation through interactive questions, identifying areas for improvement and suggesting specific content for review.