UniCredit, new generation relay with 505 departures and 494 hirings

According to a note from the bank, with the new governance introduced by CEO Andrea Orcel, UniCredit has initiated a structural change that has put the customer back at the centre of the banking model. The transformation started from a fundamental principle: the value of a bank lies in the people who make it up and the customers it serves. From this conviction, an ambitious strategy was born, based on an authentic reconnection with employees and customers, which covered several areas, including the reorganisation of the workforce and the consequent rejuvenation of the corporate population with the proportion of Under 35s rising from 7% to 15%, a sign of a decisive generational change. And then reskilling and upskilling, thanks to courses structured in collaboration with UniCredit Corporate University, to reposition colleagues towards front-line roles and strengthen commercial and relational skills, as well as courses dedicated to technological innovation. The new organisational model has also overturned the historical paradigm in full consistency with a customer-centric approach: previously 52% of resources were in central functions and 48% in the network, today 70% of resources are in the network and 30% in central functions. Add to this the job rotation, which has involved more than 35% of the staff, offering new professional challenges and expanding skills, responsibilities and centralising and automating back office activities: in the last 4 years the bank has freed up the equivalent of the time of 2,500 people, who are now dedicated exclusively to customer relations. With this latest agreement, UniCredit also confirms its commitment to building a bank that is ever closer to its customers and communities, through a multi-channel model that allows people to choose how to interact: in branches, through promoters, or through digital solutions such as the App and Buddy.

the result obtained in terms of employment represents a particularly positive element of the agreement reached," commented the Fabi coordinator in Unicredit, Stefano Cefaloni. "In a sector context characterised by significant transformations, the agreement signed provides not only for the effective management on a voluntary and incentivised basis of suspended workers, but also a policy of new and good employment to an absolutely significant extent. We express our satisfaction on the issue of attention to women victims of violence, a topic of absolute and dramatic topicality. Also important and central is the employment investment, well beyond the Protocol's forecast, and the grounding of all economic and flexibility initiatives. This achievement," Cefaloni continued, "places the Unicredit group among the realities of the sector with the best percentage ratios between new hirings and terminations, confirming its willingness to invest in the growth and enhancement of workers". Sabrina Brezzo, First Cisl general secretary added, adding that "the 12% of hirings out of the total terminations in the three-year period, reserved for women victims of violence included in the certified paths and the daughters and sons of victims of feminicide, is an excellent result that we hope will represent a viaticum for further agreements in the sector".

For Uilca national secretary Giuseppe Bilanzuoli, this is "an agreement of great value for the fundamental new and good employment in the sector", while Uilca Unicredit Group secretary Rosario Mingoia considers it "an important result for the entire sector".

While the sector is immersed in processes of great transformation, the national secretary of Fisac CGIL, Riccardo Sanna, argues that "this agreement shows how labour remains a central and irreplaceable element of the system, a pivot on which to graft change and look to the future".