Does waiting for a parcel stress you out? Amazon and Laserwall have launched a ‘bag’ for secure deliveries to blocks of flats
One in two Italians regularly shops online, but 25 per cent choose not to in order to avoid delivery issues. Laserwall is launching a personal block of flats parcel locker that guarantees parcel delivery and allows you to collect it whenever you like
Eight out of ten Italians suffer from “parcel anxiety”, that is, the stress associated with waiting for the delivery of an online purchase and the need to coordinate their commitments with the courier’s delivery times. So much so that 25 per cent of users admit to having given up online shopping at least once precisely to avoid potential delivery issues.
This is according to data from a survey carried out by YouGov in collaboration with Laserwall, the tech hub for the digitalisation of block management services, which has already introduced digital keys and interactive noticeboards to more than 16,000 Italian blocks of flats and which, together with Amazon is launching Laserwall Check, a ‘smart bag’ that functions as a block of flats locker, integrated with the digital noticeboard services, designed to make parcel deliveries in residential buildings easier and more secure.
A solution that can be installed in premises already equipped with smart access systems and which can make life easier (and reduce anxiety) for many consumers, given that, according to a YouGov survey – conducted on a representative sample of over 1,000 adults – 1 in 2 Italians (53 per cent) shop online regularly, making around 1–5 purchases a month.
The figures on ‘parcel stress’
Managing home deliveries is a source of stress, particularly due to the unpredictability of delivery times or delays – as stated by 41 per cent of those surveyed by YouGov – whilst 33 per cent complain about having to stay at home waiting for the courier. Added to these inconveniences are the difficulties associated with missed deliveries and security: almost one in four flat residents (22 per cent) has already experienced a parcel being lost or damaged after being left in a communal area, and only two in five residents would feel fully protected when receiving a parcel in a shared area. And for 48 per cent, asking a neighbour to collect a parcel is, in fact, a burden. Consequently, there is a growing need to integrate smart services directly within their own building – a need expressed by 73 per cent of those surveyed.
The ‘bag’ for secure deliveries
Since 2022, Laserwall – an innovative business we’ve already featured in #SuccessStories – has been an authorised partner for the roll-out of Amazon Key, Amazon’s contactless service that allows authorised couriers to access buildings independently and securely and to deliver parcels without the need for assistance. With Laserwall Check, an extra layer of security is added: once inside the building, the courier can place the parcel in a dedicated, locked bag, installed on a special wall-mounted panel at a predefined location within the block of flats. The recipient opens the bag directly from their smartphone using the Laserwall app, which thus also serves as the digital access point for collecting the parcel. This means they can collect it whenever they like, even if they were not at home at the time of delivery.
