Wildberries: it is unlikely that sellers whose products have been damaged will receive compensation
In early July, Wildberries added a clause to its contract with sellers that exempted the company from any liability in the event of a drone attack. This amendment came into force on 7 July 2026, 11 days before the Ukrainian attack on its warehouses.
What is known about the warehouses in Elektrostal and Kotovsk?
The Wildberries warehouse in Elektrostal – according to Meduza, a Russian- and English-language website based in Riga (Latvia) – is the company’s largest logistics centre, covering an area of over 360,000 square metres.
In October 2024, the company’s chief executive, Tatyana Kim, gave an interview to Vedomosti, a Russian business newspaper, describing the warehouse as Wildberries’ most technologically advanced logistics centre. The agency also reported that, as of November 2023, the company employed over 8,000 people.
The Kotovsk warehouse was recently opened at the end of May 2025 and plays a vital role in the region’s logistics. The centre can store up to 54 million items.
Why is it unlikely that sellers whose products have been damaged will receive compensation?
Tatyana Kim commented – as reported on Meduza – promptly on the attack on the company’s warehouses. She expressed her condolences to the victims’ families and promised to provide them with “all the necessary support”. Wildberries has also set up an online helpline via chat for the families of workers at the Kotovsk and Elektrostal warehouses.
However, Kim did not specify whether the platform would assist sellers whose products had been destroyed in the attack. She merely stated that the products in the affected warehouses had been temporarily withdrawn from sale and promised to provide “further information on this matter soon”.
