Legacoop Ipsos

Work, Italians' sense of emptiness: four out of ten feel replaceable by machines or AI

41% say they feel 'drained' at the end of the working day (32% quite, 9% completely), while 37% say they often experience emotional exhaustion

by Andrea Carli

 (Adobe Stock)

3' min read

Translated by AI
Versione italiana

3' min read

Translated by AI
Versione italiana

A two-sided relationship. Work continues to occupy a central position in the lives of Italians, but the relationship with it appears increasingly complex and ambivalent.

On the eve of the first of May, the FragilItalia "Lavoro" (Work) report analyses perceptions, expectations and critical issues related to work in Italia. The survey was carried out by Area Studi Legacoop in collaboration with Ipsos, based on the results of a survey conducted on a representative sample of the Italian population (800 cases aged 18 and over, survey 24-27 April 2026).

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Clear signs of distress and fragility

On the one hand, the level of overall satisfaction remains high: 81% of the employed say they are generally satisfied with their job. 49% would describe their job as demanding, 31% as dynamic, 26% as stressful. However, this overall satisfaction coexists with clear signs of unease and fragility.

'The data in the report,' explains Simone Gamberini, president of Legacoop, 'clearly show how the relationship between people and work is going through a phase of profound transformation. Alongside a still high level of satisfaction, there are widespread signs of fatigue, loss of meaning and fragility that we cannot ignore. Work continues to be central, but it is no longer enough on its own to guarantee fulfilment and well-being'.

The replaceability node

One of the most relevant elements concerns the sense of substitutability: 42% of respondents say they feel they can be replaced by machines or artificial intelligence (13% constantly, 29% often). A perception that highlights a growing sense of precariousness, not necessarily linked to the immediate loss of a job, but rather to its transformation.

Looking for meaning or purpose

At the same time, a widespread difficulty in finding meaning in one's job emerges: 33% state that they feel at least occasionally that their work lacks meaning or purpose, while 16% experience this feeling frequently. This is also reflected in the perception, expressed by 28% of those interviewed, of feeling not at all or little involved in decisions concerning their work.

The relationship with the product of one's work

It gets better in terms of their relationship with the product of their work: while 19% state that they feel very or fairly disconnected from the final product of their work, possibly resulting in a loss of meaning and motivation, 45% feel fairly connected and 29% very connected.

41% of workers feel 'drained' at the end of the working day

And while work allows one to express one's true personality (for 66% of respondents), it seems to significantly affect personal balance. 41% say they feel 'drained' at the end of the working day (32% quite a bit, 9% completely), while 37% say they often experience emotional exhaustion. It is therefore not surprising that 54% of Italians feel more fulfilled in their activities outside work than at work.

The work-life balance

On the work-life balance front, 29 per cent perceive negative interference of work on the family sphere, while a majority (71 per cent) believe they manage to maintain a good balance. Consistently, 71% state that work leaves room to cultivate fundamental dimensions of life such as affection, interests and personal growth.

Almost split down the middle are the opinions on the role of work as an answer to the question of the meaning of life: for 54% it is a contributing factor to this fundamental question, while the remaining 46% do not consider it decisive.

The value ranking

Regarding the values that should characterise work in the future, in first place are economic security and stability (53%), work-life balance (50%), psycho-physical well-being (42%), and recognition and appreciation of merit (33%).

Finally, 59% of respondents would be interested in working for a cooperative enterprise, citing the fact that workers are members and participate in business decisions (48%), greater attention to workers' welfare (33%) and the redistribution of profits to all (33%) as the main reasons. A sign of a growing attention towards organisational forms perceived as more inclusive and participatory.

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