Intervention

One in seven people are neurodivergent: from recruiting to training, how to include and enhance them in the company

The importance of an inclusive work environment to value neurodiversity and harness the unique skills of neurodivergents

by Felizitas Lichtenberg*.

4' min read

4' min read

It is estimated that about one in seven people present a form of neurodiversity: this condition can take on different nuances, in thinking and behaviour, characterising each individual by different strengths and weaknesses. Just as plants need the right soil to grow, human beings need a social and professional environment that does not stigmatise but, on the contrary, is able to value differences and uniqueness. An inclusive corporate culture towards neurodivergence is a further step towards an intersectional approach to diversity, able to offer new points of view, ideas and skills in the workplace, but also to generate social impact.

Valuing neurodiversity in business from awareness

The main challenge for companies and society today is awareness. We are brought up, as early as school, with the idea that paying attention means sitting for hours listening to a lecture, and this is how we develop beliefs that we carry with us into adulthood at work: from the assumption that a meeting is only effective if you look each other in the eye, to taking it for granted that everyone is comfortable in a crowded open space.

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In order to make the professional environment more and more inclusive, it is crucial that awareness runs through the entire corporate fabric, including and, first and foremost, the neurodivergent people: it is they, in fact, who may be the first to encounter difficulties in adapting to situations or performing certain tasks in the workplace. Leaders and managers need to have clear ideas about what their organisation needs to improve processes or office design in an inclusive way; they need to be able, however, to relate to neurodivergence in a constructive way, offering balanced feedback, without wanting to protect or categorise those with neurodiversity. This attitude should be shared by everyone in the work teams, without being afraid to show their vulnerabilities and valuing their strengths.

The added value of neurodivergent people in work teams

Thinking or experiencing emotions differently is always an added value. The neurodivergence condition may reflect a strong problem-solving ability, the ability to concentrate even under pressure, or the ability to plan. Specifically, dyslexic individuals may demonstrate a remarkable verbal ability and creative mindset, capable of solving knotty subjects. In other cases, autism may be accompanied by attention to detail and the ability to think logically. Attention Deficit Hyperactivity Disorder (ADHD), leads to approaching planning as a challenge and, at the same time, with a lot of concentration. It is, therefore, important for management and team members to be aware of these aspects and to focus on each other's talents.

Inclusion from the search for talent

Making the talent search process inclusive is a challenge for organisations as much as for individuals. One must, for example, consider the location where the interview takes place: a noisy or highly sensory environment can make it very difficult to concentrate. For many people, it is important during the interview phase to know clearly all the steps of the selection process and what will happen afterwards: it is, therefore, preferable to provide as much information as possible and to make explicit what will happen in the following phases, in order to reduce uncertainty. Those who do not wish to declare their neurodiversity during the interview, out of confidentiality or fear of stigma or, perhaps, even because they are not directly aware of it, should also be borne in mind: if a company demonstrates from the interview onwards that it is inclusive, it will be easier for neurodivergent individuals to open up about what they need and to be comfortable from the initial stages.

The importance of training

Since awareness is the first step for an inclusive working environment, training is essential and involves the entire corporate population. SumUp, for example, frequently organises workshops to raise awareness about neurodiversity as a whole, or with specific focuses (ADHD or autism). Part of the training takes place on-site, part at a distance so that anyone can follow along. It is a good idea to envisage the support of an expert and to offer sessions with various consultants in the field, as well as the possibility for employees to access private sessions in case they do not feel comfortable in collective ones. Ad hoc training and counselling can also be extended to family members and friends of the neurodivergent person, so that the individual finds full support in their network community.

Rethinking spaces and tools for the neurodivergent population

In addition to training and providing safe spaces in which to speak with experts, it is important that the company strives to make workspaces inclusive and professional tools accessible. Such strategies benefit not only those with neurodivergence: those with visual impairments (colour blindness or nearsightedness) may struggle to read colourful, excessively bright slides or slides with too much text; similarly, noise-cancelling headsets or other assistive technologies help with concentration.

Accessibility also concerns team work: the person may not feel comfortable speaking in a meeting and, therefore, needs to be enabled to share their contribution in a written document. Or, again, individuals with autism may have difficulty understanding unwritten rules relating to common spaces or shared appliances (coffee machine, refrigerator): to be clear, just write them down somewhere and make their use intelligible and facilitated.

It is important for the company to understand what people need also with respect to office organisation, or to the very choice of working in the office or supporting flexible working: being in the office creates bonds and connects the team, keeping the energy high, as long as one feels comfortable with the team. On the other hand, working remotely may be more comfortable and, for some people, necessary; but you risk the feeling of isolation. In general, it is the task of the company organisation to ensure that the working environment is appropriate to each need, striking a good balance between the needs of each individual, offering flexibility and supporting those who are in difficulty.

*Global Head of Diversity & Inclusion, Wellbeing and Sustainability at SumUp

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