Corporate Management

Purchasing strategies in times of chaos: why and how best to evaluate suppliers

Less than half of Italian companies, 40% to be precise, do not yet use a system for the organic evaluation of their suppliers, 30% say they use unstructured tools

4' min read

4' min read

Less than half of Italian companies, 40% to be precise, do not yet use a system for the organic evaluation of their suppliers, 30% say they use unstructured tools and the remaining 30% use digital tools. Two-thirds of purchasing and related function managers plan to implement new technologies to improve the qualification process in the next twelve months while 8% of respondents say they never measure the performance of their supply chain. This is the picture that emerges from a survey conducted on a sample of more than 5,200 operators in the sector by the supply chain collaboration platform IUNGO, a survey that highlighted that among the main obstacles to the definition of a preventive supplier assessment model is, in most cases, the scarcity of time or resources available. But what, on the other hand, are the advantages of planning a correct strategy in this area, in light of the persistent difficulties linked to the lengthening delivery times of goods and the consequent stress that reverberates on supply chains and corporate procurement managers? We talked about this with Andrea Tinti, CEO and Founder of IUNGO.

Slightly less than half of Italian companies do not use a supplier evaluation system: is this a worrying figure or in line with that of the main European countries?

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This may cause concern, especially in comparison to countries where such systems are more common. However, this deficiency suggests an important improvement opportunity for Italian companies, aimed at increasing their competitiveness and minimising supplier management risks. In fact, adopting these systems is crucial not only to ensure quality and efficiency, but also to strengthen the resilience of supply chains, equipping them to better cope with unforeseen crises.

How can you talk about a resilient and sustainable supply chain if you know little about your suppliers and only partially measure their performance?

There is no question that in order to have a resilient supply chain and ensure long-term sustainable and profitable development, a thorough and detailed knowledge of one's suppliers is essential. This must extend to all aspects of the quality-cost-time triad, risk management, and compliance with ethical, environmental and labour standards. On the other hand, the absence of an objective and systematic assessment makes it complex to identify and mitigate risks in a timely manner, compromising the robustness of the supply chain in the face of possible disruptions. It is therefore crucial to implement strategies that improve performance assessment, including the introduction of technologies for real-time monitoring of each individual element in the chain. Constant monitoring and in-depth knowledge of suppliers not only allow for prompt reaction to possible disruptions, but also ensure compliance with environmental and social standards, which are increasingly crucial for any company.

Why can AI generate advantages and benefits for buyers?

Artificial intelligence is certainly one of the key technologies to transform the valuation process by making it more accurate, efficient and predictive. Machine learning algorithms can analyse large volumes of data to identify patterns, predict behaviour and optimise purchasing decisions based on historical and current data. And all this translates into significant benefits for buyers at various levels. In terms of operational efficiency, for example, the purchasing department will be able to automate repetitive tasks such as data collection and analysis and focus on more strategic decisions. In terms of risk prediction and analysis, on the other hand, AI can help identify potential problems before they become critical, improving supply chain resilience. Based on a number of criteria such as cost, quality, reliability and sustainability, artificial intelligence can also provide useful information to identify which suppliers to choose or avoid, helping the buyer to make more informed and timely purchasing decisions. Overall, we can see that emerging technologies are revolutionising the way companies interact with suppliers.

The lack of an ad-hoc strategy to carry out a prior evaluation of suppliers depends more on economic or cultural factors.

It may result from a combination of these factors. The solutions required for effective supplier evaluation require an initial investment that can be considerable, especially for small and medium-sized companies. Often, the biggest challenge for these companies is to quantify the cost of not having an adequate measurement system: how much, for example, does an unreliable supplier cost in terms of penalties or lost sales? And how much does it cost to maintain a supplier that does not innovate or to manage the sudden closure of an essential supplier? In many companies there is an internal resistance to change, particularly when current practices are deeply rooted in tradition and perceived as effective.

There is therefore also a problem related to skills?

The adoption of advanced systems for supplier evaluation necessarily requires new skills, not only technological but also in the areas of risk management, data analysis or supply segmentation, which are essential requirements to minimise the risks of chain disruption. These skills are not always present in the procurement area, whose people may need training to assess the economic impact of suppliers on various indicators, not only in terms of cost. It is therefore necessary that the evolution of supply chain professions is adequately incentivised and supported because only the evolution of professionalism and the development of people's skills can guarantee the achievement of excellent results. The lack of a targeted strategy for the prior evaluation of suppliers, in conclusion, can be attributed to a combination of different obstacles, without forgetting that a significant initial investment and a poor perception of return on investment are elements that can discourage companies.

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