Communication

From Iliad to Pepsi, provocation reignites the battle between brands

From commercials to lawsuits, brands abandon fair play and turn conflict into visibility: between symbolic appropriation and direct attacks, competition becomes a public spectacle

by Giampaolo Colletti and Fabio Grattagliano

Credits: billow926 (Pexels)

4' min read

Translated by AI
Versione italiana

4' min read

Translated by AI
Versione italiana

For a few months now, a frost has fallen in America between two beverage giants, and not just because there is talk of polar bears. It all started in February with the SuperBowl, but the arrival of the milder season is not calming tempers, not least in view of possible awards at the Cannes Lions 2026, scheduled for just over a month from now. It is the new 'The choice' spot, launched by Pepsi with the iconic bears associated for decades with Coca-Cola and now involved in a blind test between different products. To their surprise, one of them opts for Pepsi, triggering an identity crisis told with irony and pop nostalgia. They call it the return of the 'cola wars'. A wound never healed, but this time the tussle embraces the appropriation of the collective imagination, fighting to occupy shared cultural territories.

Polar bears - identity for Coca-Cola since 1993 - become tools of narrative rewriting by the competitor, which reuses their emotional codes. "Pepsi has hijacked one of the most recognisable brand assets in advertising history," writes Mark Stenberg in Adweek. A rivalry designed to generate virality. "The levers of humour and cultural memory have been used to reignite the cola wars for a social-first generation," Charles Taylor in Forbes rejoices.

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Conflict generating engagement

No more diplomacy: in an ecosystem dominated by permanent hyper-visibility, brand wars turn into continuous narrative series, while conflict becomes engagement leverage. Public provocation and direct reference to competitors become tools for gaining attention in a content-saturated market. "Mom, brands are fighting again," headlined the Wall Street Journal, highlighting this strategy as a need to stand out.

The arrival of online disputes marks the end of confidentiality, an effect of social polarisation. Even complaints find public space: whereas before they would have remained confined to confidential phone calls and silent negotiations, today they are transformed into social content by the CEO himself. This is the case of the Fastweb-Vodafone against Iliad querelle over the use of the testimonial Megan Gale with the publication of the injunction on LinkedIn by Iliad CEO Benedetto Levi.

 At war on all screens

The examples multiply. In America, Vrbo, a holiday home rental company, has posted advertisements describing itself as cooler than Airbnb in front of the tech giant's headquarters in San Francisco. CEO Brian Chesky even shared a photo of the advertisement on his Instagram account, accompanied by a smiley face hiding something else. Some time ago, the multinational food company Mondelez International sued the Dutch chocolate brand Tony's Chocolonely for infringement of intellectual property rights because it had imitated the unmistakable purple wrapper of the Milka brand in a campaign that insinuated how other, larger chocolate manufacturers exploitedcocoa farmers by underpaying them.

There is also fighting in China: here McDonald's attacked market leader KFC with a campaign for 'CFC', i.e. chicken raised without cages, insinuating that the competitor's chicken was raised unethically. It is the time of little fair play: health drink brands Poppi and Olipop clashed on social media after the former delivered vending machines to some tiktokers, while the latter criticised the cost of the operation, estimating the investment for each machine at $25,000. Also in the middle is digital detox. Hatch, a manufacturer of smart alarm clocks, launched a campaign described as an ambush against Apple, positioning itself as a solution to the unhealthy sleeping habits caused by night-time scrolling on iPhones. And it did so with billboards placed next to those of the Cupertino giant, blaming it for ruining sleep habits.

 An ongoing battle

For Pinar Yildirim, professor of marketing at the Wharton School of the University of Pennsylvania and co-author of the report 'Negative advertising and competitive positioning' on the effects of comparative campaigns, history shows that prolonged brand wars can damage consumer perceptions of entire product categories. In short, everyone loses in the long run. But there is actually nothing new under the (social) sun because aggressive advertising campaigns have a long history.

"From the tobacco sellers of the early 1900s to the personal computer manufacturers of the late 20th century, companies have competed for market share by trading insults through paid media. But advertising wars reduce demand for all parties involved as consumers grow tired of competing with brands offering similar products,' Yildirim writes.

Well-known examples include the long-running Pepsi-challenge that began in 1975 and portrayed consumers choosing Pepsi over Coca-Cola, or the Get a Mac campaign of the 2000s that presented Apple computers as performing better than competitors considered more nerdy. The research points out that in the 1970s less than 20% of campaigns contained direct references to competitors, but in the following decades the share increased significantly.

"Communication on social media has intensified competition. When you highlight your competitor's weaknesses, you also end up reminding consumers of the similarities between products. Moreover, the threat of negative publicity can push companies to adopt more cautious and conservative approaches even in design. Ultimately, the continued focus on flaws ends up eroding consumer trust in both brands,' Yildirim concludes. Thus polarisation breeds homologation and tension curbs innovation. A rule that also applies well to marketing.

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