Energy

Bills, from today the energy 'receipt': here's what changes

The new bill aims to ensure greater transparency and comparability of offers for the benefit of end users

by Celestina Dominelli

3' min read

3' min read

From today, 1 July, the bill for users of the free electricity and gas market will change to ensure greater transparency on costs and greater comparability of offers. The new bill is the result of work that the Authority for Energy, Networks and the Environment has been carrying out for some time with a series of resolutions, which were also the subject of discussion with consumer associations, aimed at improving the readability of energy bills. But what is changing? Here are all the main novelties.

1) Greater clarity of information

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More generally, Arera's intervention will lead to the subdivision of the expense items on the bill in such a way as to distinguish within the technical-economic conditions of the supply contracts the fees relating to the sale of electricity and gas, separating them from the regulated disbursements associated with the tariff for the use of the network and the system charges, which will be reported in special subsections.

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2) More detailed vendor websites

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The Authority, chaired by Stefano Besseghini, has asked sellers to adapt their websites as well: operators will therefore have to publish the offer code, the technical-economic conditions and the summary sheet (which must contain, as is known, an estimate of the annual expenditure) with adequate evidence for each of the offers present.

3) The unified title page

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The new bill revolves around a compulsory first page, the 'unified front page', with the same structure for all end customers: this is the first side of the bill where sellers are required to state the amount to be paid and all essential information about the customer on the type of service he or she is supplied, the supply contract, billing and payments. It will therefore be necessary to ensure maximum uniformity of the main information so that users' bills are immediately comparable.

4) The energy receipt

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Within the bill, then, the aim is to make the section on raw material disbursement particularly clear: the so-called 'energy receipt', which shows the formation of the overall cost of energy in relation to the volumes consumed according to the quantity x price structure, divided into 'consumption quota' and 'fixed quota', plus the 'power quota' for electricity, and further detailed by expenditure items (sales and 'network and charges'). VAT and excise duties, any bonuses, other items (interest on arrears, additional products and/or services, etc.) and the RAI fee will also be shown separately in this section.

5) The offer box and essential information elements

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Among the elements highlighted in the new bill, there is also the offer box, which will contain the elements of the offer useful to the customer to verify that it is correctly applied as per the contract signed, while the essential information elements section, organised in uniform and homogeneous boxes, will contain information on the technical characteristics of the supply, readings and consumption, recalculations, historical information on consumption and maximum power drawn, payment status and instalments, etc.

6) The detail elements

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In the detailed elements, detailed information intended for in-depth understanding will continue to be provided. The document shall be available in a standardised format, through a digital channel that can be reached via the QR code and Url on the bill.

7) A new glossary for salespeople

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The way in which sellers will have to communicate will also change, thanks to a glossary with definitions of the main items on the bill to which operators must adhere. An alignment that, in Arera's intentions, should also concern the Offers Portal.

8) Amounts to be paid and due dates

To make it easier for users to understand immediately, information on the total amount to be paid, understood as the overall total accounted for in the bill, as well as the deadline for payment, will be shown on the unified front page with a reference to the energy bill for details of the economic amounts billed.

9) The television subscription fee

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Again in the interests of greater clarity of information, Arera has ordered that the fee to be paid for the television subscription fee should also be indicated on the title page, under the total amount due, again with a cross-reference to the receipt for a more accurate picture of all expenditure items.

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