Transport

Aeroplanes, Italy holds the record for inconveniences and lost luggage

RimborsoAlVolo's snapshot: Italy in 5th place in Europe for number of daily flights, +10% on 2019. But record number of reports for baggage-related inconveniences, +212% on 2023

by Rome Editorial Staff

AEROPORTO CARAVAGGIO DI BERGAMO ORIO AL SERIO

3' min read

Translated by AI
Versione italiana

3' min read

Translated by AI
Versione italiana

In 2025 there were 11.1 million flights in Europe, an average of 30,474 flights per day, an increase of +4.1% compared to 2024. Of these, however, almost 1 in 4 (23.9% of the total) arrived at their destination late. The data come fromRefundAlVolo, a company specialising in air transport, which reviewed the official Eurocontrol numbers and also produced a focus on the Italian situation.

Delayed arrivals decrease on the European network

The punctuality of arrivals on the European network stood at 76.1% in 2025, +3.5% better than in 2024, but still -2% lower than in 2019. On average, the departure delay for all causes (bad weather, airline problems, airport problems, etc.) was 14.6 minutes per flight, -16% compared to 2024 but +12% compared to 2019 (+1.5 min/flight) - explains ReimburseAlFlight.

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Roma Fiumicino ranks 23rd for flight punctuality at departures

In terms of flight punctuality at departures, Stockholm airport ranks first in Europe with 85% of flights taking off on time, followed by Oslo (84%) and Copenhagen (82%). Rome Fiumicino ranks 23rd among European airports with a punctuality rate of 65%, an improvement of +10% over 2024.

The virtuous and the laggards

Four operators recorded an arrival punctuality of over 85%: SAS Group (87%), Widerøe (86%), Iberia Group (85%) and Iberia Regional (85%). At the bottom of the ranking were TAP (61%), Royal Air Maroc (71%), TUI Group (71%) and Jet2.com (71%).

In Italy over 3,900 flights per day

The United Kingdom recorded the highest number of daily flights in 2025, averaging 5,609 flights per day, followed by Spain (5,211 flights/day) and Germany (4,888 flights/day). Italy ranks 5th among European states with an average of 3,963 flights/day, +5% on 2024, +10% on 2019.

By number of flights, Ryanair Group ranked first for the eleventh consecutive year with 3,184 daily flights.

Istanbul is the busiest airport

In the list of the 10 busiest airports, Istanbul tops the list for the fourth consecutive year with 1,491 daily flights, Amsterdam second with 1,351 daily flights, London Heathrow third with 1,315 daily flights. Rome Fiumicino is in 9th place with 884 daily flights, +3% over 2024.

Adjusted for inflation average flight price rose in the EU by +9% compared to the pre-Covid period

Another interesting statistic is that the average price of aviation fuel will stand at $2.17 per gallon in 2025, down 9% from 2024 prices. However, airline ticket prices in Europe, excluding inflation, remain +9% higher than pre-pandemic (2019).

On the Italian side, almost 230 million passengers travelled through Italy's airports in 2025, an increase of +5% compared to 2024. The most critical period, according to data from RimborsoAlVolo, was confirmed to be the summer one: almost 1 flight out of 3 (31.5% of the total) departed from Italian airports was delayed in the June-August period.

The ranking of the airlines that caused the most inconvenience to travellers

Based on the reports collected from passengers during 2025, ReimburseAlFlight also ranked the airlines that caused the most inconvenience to travellers:

Ryanair: 30.42%

Wizz Air: 12.50

EasyJet: 11.25%

ITA Airways: 6.19%

Neos: 3.11%

Ryanair confirmed itself as the carrier with the highest volume of reported disruptions, but it should be considered that it is also the company with the highest number of flights operated in Italy.

Record number of reports of baggage-related inconveniences, +212% over 2023

Among the inconveniences that affected Italian passengers the most in 2025, lost luggage recorded a staggering increase, marking an 86% increase over 2024, and even +212% over 2023.

In 74% of cases, the luggage was delivered late (18% damaged, 8% lost permanently). And on the inefficiency front in Italy, there is a glaring paradox: more than 30% of passengers who would be entitled to compensation do not complete the file, forgoing compensation ranging from 250 to 600 euros per passenger for cases of long delay or flight cancellation - reveals RimborsoAlVolo.

"On the basis of the trends we have been observing for years and the data collected in 2025, we expect a complex 2026 for Italian passengers," explains the CEO of RimborsoAlVolo, Giuseppe Conversano. "The structural conditions that generated the inconveniences of 2025, in fact, will not be resolved in a few months, and to these will be added the effects of the Winter Olympics, which represent an unprecedented stress test for the system. Milan Linate and Malpensa will have to handle 340,000 additional passengers in two months, with peaks concentrated on race weekends. We expect February 2026 alone to generate a volume of disruption comparable to that of an entire ordinary quarter. This is why we urge travellers to pay attention, documenting all inconveniences suffered and remembering that EU regulations provide for a series of protections covering all aspects of air transport, from assistance at the airport to delays and loss of baggage".

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