Flights and high fuel prices, consumer associations' decalogue to protect travellers
Associations provide a decalogue to protect travellers, with indications on refunds, assistance and precautions to take in the event of cancellations or price increases
Key points
A decalogue with rights and tips for air travellers. Because travel bookings may have to contend with the fuel crisis. A situation that could result in 'flights at risk of cancellation or price increases'.
The Associations Lighthouse
This is underlined by Federconsumatori, an association that deals with the protection of consumer rights, preparing a small memorandum with rights and advice. The organisation's starting point is 'the alarm over the crisis in fuel supplies due to the conflict and the closure of the Strait of Hormuz, which, in the long run and as pointed out in recent days, could have repercussions on air transport'.
L’attenzione
"In a scenario already marked by high transport costs, any cancellations or upward adjustments to flight costs could create significant inconveniences, especially for those who have already booked trips and stays in view of the summer," the organisation that deals with the protection of users' rights emphasises. "This is why it is essential that passengers know their rights and how to behave in the event of problems.
Passenger Rights
Hence the rights of passengers. "In the event of a cancelled flight or a long delay," underline Federconsumatori, "they have the right to reimbursement of the ticket or an alternative flight (the latter option is hardly feasible since flights are cancelled due to fuel shortages), as well as assistance with meals, drinks and possible overnight accommodation.
Practical tips to follow
However, that is not all. Because for travellers there is no shortage of practical advice to avoid last-minute surprises. Such as, for example, 'always keep tickets, receipts and communications from the company and vcheck the status of your flight before going to the airport'. Not only that, other suggestions include 'immediately asking the company for assistance in case of cancellation'. Another aspect that is considered anything but irrelevant is that of refunds: 'Do not accept vouchers if you prefer a cash refund. In case of problems, please contact our counters throughout the country'.
