Data from the ecommerce giant

For Amazon Italy 10 billion in revenue and 19,000 employees

Record numbers: 20 billion invested since 2010. Country manager Marseglia: 'Strategic country, positive impact of our group on the territories'.

by Luca Orlando

'Amazon spinge la crescita dell’Italia, 17 miliardi investiti'

3' min read

3' min read

Twenty thousand euros every minute. Day and night indifferently, seven days a week, including holidays. This is the pace of Amazon's revenues in Italy, which in 2023 surpassed its own previous record, reaching (in over 500,000 minutes spread over the course of a year) ten billion euros in sales.

Progress of 6% compared to 2022, however, is in addition to the conspicuous leaps forward made in recent years, particularly since the Covid period. If, in fact, in 2019 the global e-commerce giant's sales in our country stood at 4.5 billion, in the year of the lockdown and the boom in online shopping Amazon jumped to 7.25 billion, a figure that rose again, as we can see, in the following three years.

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Employed record

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"Acceleration linked to a change in purchasing habits during the pandemic," explains country manager for Italy and Spain Mariangela Marseglia, "which, however, has been consolidated thanks to our investments, a commitment of almost 15 years in logistical structures and in the continuous improvement of the service: from the click to the delivery of the goods in Prime mode now takes 1-2 days, when we started it was 3 or 4.

This is the culmination of a robust financial commitment, quantified at EUR 20 billion from 2010 to date (four billion in 2023 alone), taking into account both the logistical and technological facilities built and the salaries paid over time, for a workforce that will reach 19,000 by the end of the year, again a new record.

'In general, Italy is an important market that is giving great satisfaction,' explains the manager, 'and although the economic moment is complex we are now in line with last year's numbers, the drop in inflation is helping to sustain purchases, and our investments in parallel continue.

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This commitment has led to a gradual expansion of the workforce, a result that in the impact calculation carried out by The European House Ambrosetti places the US group in first place in terms of new job creation in our country over the decade 2014-2023, in third place looking at total employment among foreign companies operating in Italy, and in 20th place taking into account domestic companies as well.

New distribution centre in sight

In terms of development, in 2025 Amazon aims to open its eleventh distribution centre in Jesi, in the Marche region, with a €180 million investment that within three years of the opening in the group's estimates should generate one thousand permanent jobs, in addition to the allied industries generated by the construction and management of the site.

"What we see," explains Marseglia, "is generally a multiplier effect of our investments, with a positive impact on the territories where we operate, both in terms of growth and employment. I have to say that we do not have any recruiting problems, here people can grow and evidently the overall job offer we put on the table is attractive to young people".

Another novelty on the way is delivery by drone: Abruzzo will be the first area in Europe to experiment with parcel deliveries in this mode.

A Vercelli si sperimenta l’innovazione globale

E’ uno dei tre innovation hub del gruppo nel mondo

Priority to Stem training

'We are collaborating with authorities and regulatory bodies,' says Marseglia, 'to ensure that our operations meet all requirements for the start of testing. In technological terms, Italy is at the forefront, and we are proud to be able to boast one of the three world hubs of excellence in Vercelli, where excellent engineers work. Our priorities for the future do not change: on the one hand, we continue to provide a platform for exports, with a target of four billion in foreign sales next year for all our partners, while in parallel we continue to invest in infrastructure and training. In the next two years we aim to train 200,000 young people in Stem to develop their skills in the digital sphere'. Looking at the perimeter of SMEs alone, 21 thousand of which use the platform, the value of exports exceeded 1.2 billion in 2023, about 25% more than the previous year.

Alla guida: Mariangela Marseglia

Vp e Country manager di Amazon Italia e Spagna

In terms of taxation for Amazon in Italy, there is also progress compared to 2022, with an overall contribution of EUR 1.4 billion, up 22% on the previous year. This calculation sees a reduced weight of income tax but is fuelled by contributions paid as an employer and especially VAT, with indirect taxes worth over EUR 1 billion.


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