Artificial intelligence and the change that companies are underestimating
AI is revolutionising work, creating new professions and demanding innovative skills, with young people playing a leading role in the adoption and strategic use of these technologies
by Mark Dixon*
Technology has always had a profound impact on the way we work, the difference today is the speed with which change is occurring. Recent advances in Artificial Intelligence are transforming the world of work at a speed that many organisations - and people - are struggling to fully grasp.
The media attention is often focused on the risks linked to the disappearance of certain professions and the difficulties that new generations might encounter in accessing the labour market, while there is a tendency to underestimate the extraordinary opportunities for growth that this revolution can offer. I have five decades of experience in the business world behind me, more than half of which lived before the digital era. I remember the arrival of email over 20 years ago: many companies, initially sceptical and tied to traditional methods, failed to adapt to the change and struggled to make the transition. Progress, however, has continued.
Today we are at a similar turning point. AI is already increasing productivity, opening up completely new career paths and challenging the status quo.
AI does not mark the end of work, it is the beginning of better work
Increasingly, it is young people who are teaching their senior colleagues how to use the tools that are redefining the modern workplace, as shown by recent research we conducted as the International Workplace Group (IWG) that highlights how Generation Z employees are leading the adoption of AI, and promoting its use in the company.
Despite the progress that has been made, there is still some concern in the artificial intelligence debate. A recent survey by the World Economic Forum indicates that more than half of business leaders anticipate possible job substitution, fuelling fears about the automation of entry-level roles and the difficulties young people might face on the path to positions of greater responsibility.


