Intervention

Artificial intelligence and the change that companies are underestimating

AI is revolutionising work, creating new professions and demanding innovative skills, with young people playing a leading role in the adoption and strategic use of these technologies

by Mark Dixon*

 (Adobe Stock)

4' min read

Translated by AI
Versione italiana

4' min read

Translated by AI
Versione italiana

Technology has always had a profound impact on the way we work, the difference today is the speed with which change is occurring. Recent advances in Artificial Intelligence are transforming the world of work at a speed that many organisations - and people - are struggling to fully grasp.

The media attention is often focused on the risks linked to the disappearance of certain professions and the difficulties that new generations might encounter in accessing the labour market, while there is a tendency to underestimate the extraordinary opportunities for growth that this revolution can offer. I have five decades of experience in the business world behind me, more than half of which lived before the digital era. I remember the arrival of email over 20 years ago: many companies, initially sceptical and tied to traditional methods, failed to adapt to the change and struggled to make the transition. Progress, however, has continued.

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Today we are at a similar turning point. AI is already increasing productivity, opening up completely new career paths and challenging the status quo.

AI does not mark the end of work, it is the beginning of better work

Increasingly, it is young people who are teaching their senior colleagues how to use the tools that are redefining the modern workplace, as shown by recent research we conducted as the International Workplace Group (IWG) that highlights how Generation Z employees are leading the adoption of AI, and promoting its use in the company.

Despite the progress that has been made, there is still some concern in the artificial intelligence debate. A recent survey by the World Economic Forum indicates that more than half of business leaders anticipate possible job substitution, fuelling fears about the automation of entry-level roles and the difficulties young people might face on the path to positions of greater responsibility.

However, alongside these concerns, AI is also generating numerous (also new) opportunities and new professional roles. The reality is that work will transform and young people will have to be more aware and strategic about their entry into the labour market, whether it is in one, two, three or five years.

The Speed of Business

The mistake we make with AI today is to see it as a tool only to improve efficiency, when in fact it is part of an exponential curve of progress, it is the most important change I have seen since I founded Regus in 1989. And change, when it is exponential, doesn't just change roles: it transforms the very speed of business.

Similar experiences have been seen before and I have experienced them. Again, I remember the arrival of e-mail or the widespread use of tools such as smartphones and the internet; with their advent, business has not slowed down, but rather accelerated, and Artificial Intelligence is set to produce similar effects.

In the past, technological transformations have not reduced economic activity, but have profoundly changed it. By eliminating repetitive tasks and creating huge efficiencies, AI frees people to do what they do best: think creatively, solve problems and come up with new ideas.

In an AI-driven world, the enterprising win

Among the skills that will be increasingly relevant for the talents of the future, the ability to use Artificial Intelligence effectively stands out, exploiting the potential this technology can offer companies. Those who already approach AI tools and deepen their use are in an advantageous position, being able to contribute with new skills, energy and innovation to the development of fast-growing realities and fostering further progress in terms of productivity.

Looking to the future, it will be important for the younger generation to carefully consider where and how to start their careers and it will be useful to reflect on where they can gain the best professional experience and which skills will be most in demand by the companies of tomorrow. In the past, those who wanted to stand out often chose to learn programming in their spare time or develop additional skills in parallel with their work: a proactive approach that today, more than ever, can make a difference.

Prepare the way

History teaches that every major technological change tends to follow a similar path: most people stick to established habits, while a minority adapt quickly and take advantage of new opportunities. What distinguishes the current transformation phase is the speed with which the pace of business is accelerating, probably more so than in recent times.

AI represents a technology that is set to transform everything that is developed in the future. It is not a distant prospect, nor is it a passing trend: it is already a central element in the growth and competitive advantage of companies. Those who decide to invest time and resources in learning and using AI will be able to seize new opportunities, which tend to expand as the market evolves.

History shows that in times of exponential change, those who adapt first are often able to achieve the best results.

*CEO and Founder, International Workplace Group (IWG)

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