Mistakes and conflicts

Hospitals and local health authorities: too many inefficiencies, so the police take the field

Healthcare facilities appear unable to defend themselves against wrongdoing: control over nurses or conflicts over dismissals do not require police intervention

4' min read

Translated by AI
Versione italiana

4' min read

Translated by AI
Versione italiana

Some time ago I wrote an article on the militarisation of health care, by which I meant the recurring phenomenon of calling in the forces of law and order to help health care companies not for specific institutional tasks of the forces of law and order themselves, but for facts of a managerial nature for which the company structures deputed to them were unable to provide solutions, either because of the absolute abnormality of the situations, or - much more often, unfortunately - because of their inability or unwillingness to resolve them.

Mention was made of the memorandum of understanding between the Lombardy Region and the Carabinieri Command for the Protection of Health for an operational collaboration to control and monitor waiting lists at public and private providers. Dating back to 2019 is the agreement between the Lazio Region and the Guardia di Finanza (Finance Police) to oversee the draw operations for primary school competitions. It should also be recalled that in November 2022, a NAS investigation was carried out throughout Italy to verify the regularity of contracts and the way in which NHS facilities recruit so-called 'tokenists' (see the article of 21 May 2025 on the site).

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At the beginning of December, two reports appeared in the press that relate to the unpleasant phenomenon mentioned above. The stories are somewhat different because one is of absolutely general significance, while the other concerns the case of a single individual. Nevertheless, both have had a great media resonance and constitute in the eyes of public opinion yet another really unnecessary blow to the SSN.

Those mistakes that put patients at risk

The first episode concerned an accredited facility in the Lombardy region - and a very famous one at that - where on Wednesday, 10 December, the NAS carabinieri intervened in a hospital ward to investigate what had happened between 5 and 7 December, when some nurses from an external cooperative had allegedly committed errors that put 'patients at very high risk'. According to press reports, the professional reliability of the cooperative was very low. And the political comment that this was a 'physiological criticality' certainly does not improve the embarrassment that the episode generated. The professionalism and performance of the nurses should be the responsibility of the health management, the nursing coordinators and, upstream, the personnel offices; certainly not the Carabinieri. The circumstance that this is a private facility owned by the largest private hospital group in Italy does not change the terms of the issue, because for citizens and for the purposes of care, it is equated in every respect with public facilities, since healthcare accreditation is the measure by which the status of potential providers of healthcare services within and on behalf of the SSN is recognised.

The other news, which is really striking, concerns an engineer manager dismissed by a health company who on 5 December showed up at work anyway, and unduly, contesting the dismissal procedure. The strategic management had to call the police, who accompanied the manager out of the company offices. It is unthinkable to go into the merits of what happened, because it is abundantly clear that the issue is a delicate one, and the narratives gleaned from the newspapers are necessarily generic or incomplete in order to be able to know the motives of the counterparts.

Police intervention is outside institutional purposes

The two chronicle events - net of the details and reasons that will be ascertained by the competent judiciary - confirm the tendency to delegate conflicting or very complex aspects to institutions that should be dealing with other critical issues. On closer inspection, in fact, external intervention could be justified to stem the daily assaults on those who work for the protection of everyone's health, because the necessary interventions - as opposed to those described above - go beyond the institutional purposes of the SSN, which does not even possess the necessary powers and know-how. The surreptitious recourse to the forces of law and order is not in itself a serious or exaggerated occurrence, but it is, in any case, a symptom of the system's inability to defend itself against the unlawful behaviour that is unfortunately present in certain operational aspects of the activities of healthcare facilities. Checks on the qualifications and professionalism of nurses are a wholly internal competence, but even a conflict concerning a dismissal should not, as a rule, be resolved by police intervention: but what else could the company do in such an anomalous case of arbitrary exercise of its own reasons that could even constitute a couple of offences?

If one really cannot do without the support of the armed forces, perhaps it would be a good idea to send a commando of paratroopers to the headquarters of the Agenzia delle Entrate to impose manu militari the reading of the CCNL of the health sector after the disaster they have combined with the two opinions on the taxation of overtime work of nurses.

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