Insurance, the digital form for an amicable statement is triggered
Fewer frauds and shorter timeframes are expected on the insurance front with digitisation of the file
Key points
New things are coming for motorists. As of 8 April, the obligation for insurance companies to make the accident report form (Cai) available to their customers in digital format comes into force. These are the provisions dictated by Ivass regulation no. 56/2025, which marks a further step of bureaucracy into the digital age. A decision for which 80 per cent of policyholders say they are in favour. Errors in filling out the Cai constitute - for those who drive - one of the main causes of slowing down paperwork.
What the regulation says and why the farewell to paper is not definitive
Managing road claims more quickly and safely. Recalling the entry into force of the regulation is the Italian association of loss adjusters (Aiped), the same association that participated in the process initiated by Ivass to introduce the module in Italia.
According to the regulation, which was published in the Official Gazette on 7 April last year, insurance companies must make available to policyholders and insured persons software for filling in the form in which a claim is reported for subsequent electronic transmission.
The solution developed by Datlas makes it possible to intervene already at the place where the incident occurred by filling in the online form. The aim is to improve data collection and reduce errors and omissions. It is still up to motorists to choose whether to use the traditional paper document or to use the digital format via app or web. And it is Aiped president Luigi Mercurio who explains that the farewell to paper would limit access to users who are less familiar with IT tools.
The uncertainty about the processing time
A critical area in which digitalisation is now trying to extend a hand. There is in fact the knot to unravel on the long processing times: only 73.2 per cent of claims were settled within a year of the complaint. The reasons lie in the completeness of the information collected during the initial stages, which is often insufficient or untrue. The digital solution allows for a 90 per cent reduction in the time taken to open an accident, in addition to a reduction of around 60 per cent in internal case management costs.
