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Managing attention and productivity in the digital age: how to balance efficiency and disconnection

Three useful levers of action to try to do something in between hyper-efficientism (dangerous) and disconnection (in fact unfeasible)

Quali sono le competenze chiave per il benessere in azienda?

4' min read

Translated by AI
Versione italiana

4' min read

Translated by AI
Versione italiana

By now we have amply understood it: we live in an era in which the dizzying evolution of technology, the peculiar (and to some extent unprecedented) configuration of work organisation and the continuous increase of disintermediation thanks to platforms and mobile have generated a huge pressure on our capacity for attention, concentration, self-management and productivity.

The solutions proposed to deal with a very special circumstance are polarised:

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- on the one hand, the call for an increasingly massive use of precisely those technologies to increase the rate of efficiency, be faster and multitask and thus free up time for other things;

- on the other hand, the call for radical forms of disconnection to recover time and mental and physical energy.

Now, it is evident how two risks lurk in these extremes: burn out in the former and exclusion in the latter.

Corporate organisations represent a dimension in which that pressure mentioned at the beginning is, if possible, exacerbated by the need to deliver the expected results as well.

For some time now, the proposal I have been bringing to training rooms within companies involves the use of three lenses of observation of reality that then also become useful levers of action to try to do something in the middle between hyper-efficientism (dangerous) and disconnection (in fact unfeasible).

Access to the three lenses requires a change in attitudinal posture. In 1954, US psychologist Julian Rotter introduced the concept of the internal/external locus of control, understanding it as the way in which an individual believes that events in his or her life are produced by his or her own behaviour or actions, or by external causes beyond his or her control. In the current context described above, the individual seems constantly engaged in going along with what is proposed/imposed from the outside and, where he can, in 'defending' himself from others' use of his time.

Starting from the idea of being able to (re)exercise the internal locus of control is the enabling condition to approach the three lenses.

But what are these lenses?

Physiological Attention - Attention is an indispensable attribute of our brain and can suffer from certain criticalities such as deficit, hyperactivity or dysfunctionality; moreover, attention when it manages to be clear, stable and constructive becomes concentration. The current context often acts on our attention in a negative way, accentuating its criticalities; the neuroplasticity of the brain, which is also present in adults although to a lesser extent than in children, does the rest, i.e. it sediments these 'bad habits'. But the opposite can also happen, i.e. we can train our attention to be clearer, more stable and constructive, thus reducing distractions and fragmentation, in fact enhancing our concentration and thus increasing our productivity without suffering the side effects.

Emotional Lens - When we are unable to keep our concentration, emotions are also very likely to take over. According to Paul Ekman, an emotion is a brief, involuntary and complex response to a stimulus (internal or external), manifested through physiological, cognitive, expressive and subjective components. In other words, we cannot control emotions but recognise them and interpret the message they are giving us. We can 'use' emotion by reading it as a symptom of our own deep reaction to something that has happened around us. If we can recognise our deep-rooted belief that has acted as a bridge between triggering event and emotion we can then also question it to generate a different effect. This is what Seligman's ABCDE model (Adversity, Belief, Consequences, Disputation and Effect) suggests.

Psychological Lens - Berne, the father of Transactional Analysis, has developed the 5 blocking urges to be understood as dysfunctional behavioural patterns that we tend to deploy when faced with particularly complex or stressful situations. Be perfect, be strong, please, hurry and strive represent five different ways of responding to the reality that stresses us. The problem is that these responses are energising for us and, for others, problematic to handle. Acknowledging them means taking the first step in order to be able to grant ourselves so-called permissions, i.e. concessions or 'exemptions' to alleviate the impact of the urge. In being perfect, we might sometimes tell ourselves that the best is the enemy of the good and that timeliness perhaps represents a greater value than perfection in that specific circumstance.

As you may have guessed, I have shown you the tip of three icebergs corresponding to the three lenses that in fact also become levers of action. I hope I have hinted at the underlying depths in terms of opportunities for us human beings who at this moment in history have adapted to a truly complex and pressing condition without having evolved to cope with it.

Bringing back the locus of control within ourselves, rereading reality through these three lenses and using them as levers for better governance of ourselves and the effects we generate on others and situations could help us regain balance, effectiveness, productivity (whatever that means) and self-esteem.

*Partner of Newton S.p.A.

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